Mentor technical writers and guide them on how to write UX literals and help documentsAssign tasks and manage the entire project using a project management softwareEdit and review the technical documents and give feedback to writersRepresent the user education team in various cross-product teams and discussionsUnderstand the current trends in industry on evolving information architecture

Work on user guides, manuals, API guides, and other resourcesCurate UX/UI string literals and suggest recommendation to Product management/UX teamAid Graphics, flow diagrams, and infographics to bring concept level clarityWork closely with customer success team to understand the various troubleshooting issues and reproduce them as user scenarios.

The process involves analyzing data on customer demographics, preferences, needs, and buying habits to identify potential markets and factors affecting product demand as per the project for our client- The Nielsen Company – BASES. Conduct research on consumer opinions and collaborating with statisticians, pollsters, and other professionals. Translating complex findings into written or electronic form. Hence updating data and report in Ascribe Research Portfolio Online Reporting… Show more The process involves analyzing data on customer demographics, preferences, needs, and buying habits to identify potential markets and factors affecting product demand as per the project for our client- The Nielsen Company – BASES. Conduct research on consumer opinions and collaborating with statisticians, pollsters, and other professionals. Translating complex findings into written or electronic form. Hence updating data and report in Ascribe Research Portfolio Online Reporting Tool.• Won the 'R&R Star Performer Award' for being the consistent performer • Won 'Performance Linked Reward' for the project• Awarded with 'Champions league' in Sept' 2010 Show less

Handled e-mail support for Amazon.com and reached out to customers on wide range of queries.Significant Contributions- Undertook the Andon card project leading to a change in the Amazon warehouse and finding out the root cause for the repeated error.- Undertook the project Kaizen, bringing out a continuous improvement on how we approach the customers' email queries.