Chandan B K Email & Phone Number

Karnataka, India

Bengaluru Area, India

Bengaluru Area, India

CAN Product Introduction (Sales Collaboration)> Led the introduction of the AI-based Cognitive Assistant of Networks (CAN) product to customers, explaining its technical aspects, features, benefits, and project timelines after sales initiation.> Served as the primary technical Single Point of Contact (SPOC) within the engineering team, managing technical interactions with customers, system integrators, partners, and the product development/testing team.> Made significant contributions to the design and development of the CAN Android application, contributing to various product components and features.> Managed project teams, typically 5-10 members, through all project phases, including initiation, Proof of Concept (PoC), development, testing, live environment setup, and post-delivery support.> Responsible for preparing technical specifications, scoping product features, and documenting solutions, encompassing technical and non-technical aspects, including KPIs, risks, and benefits.> Provided guidance to the technical writing team, assisting in the creation of user manuals, videos, report templates, and presentations.Notable Achievements> Project Management and PoC Leadership - Managed over 20 Proof of Concepts (PoCs) as a team manager, with 11 in progress and 9 successfully completed, receiving positive customer feedback.> Provided on-site support for live field operations for telecom operators in multiple regions, including India, Europe, Brazil, Malaysia, the Philippines, and Southeast Asia.> Authored the official whitepaper for the company's flagship product.> Efficiently managed multiple accounts, ensuring clear communication between customers, system integrators, partners, and internal teams, such as technology, sales, development, and QA.> Conducted technical and business product training for system integrators and customers, fostering comprehensive understanding.> Oversaw the design and setup of the cloud environment for product deployment.

Bengaluru, Karnataka, India

At Mindtree, I played a pivotal role in developing three critical modules for the BSS/OSS software stack.CRM Modules: I designed and implemented modules for customer account creation and enterprise customer management.Customer Self-Service Modules: I empowered customers to raise tickets, access invoices, and manage bill payments conveniently.Bookkeeping Modules: I developed essential modules for financial transaction management within the billing component.Simultaneously, I took on the role of Release Manager, overseeing the integration of 18 different modules and ensuring their successful deployment into the production environment. This multifaceted role exposed me to both technical expertise and project management skills.This large-scale project involved over four teams and 80+ developers, testers, clients, and stakeholders, providing valuable experience in leadership and project management.

Bengaluru Area, India

Telecom Domain ExpertiseExtensive experience in the Telecom domain, specializing in the development of OSS/BSS products, including CRM, General Ledger, and Payment modules, as well as BA products like the Hadoop Query Planner. Utilized J2EE, Android, and Hadoop Technologies.Project Management and DocumentationLed the process management team in creating project plans, business requirement documents, change requests, impact analyses, user manuals, and data model documents across all project phases within a 2-year period.Delivery ManagementServed as a "Delivery Manager" for a year, overseeing a 14-member team (11 developers and 3 testers). Coordinated with a major European telecom service operator, an integrator based in Bengaluru, and internal teams to ensure the timely delivery of BSS products.Steady State CoordinationActed as a "Steady State Coordinator" for one year, working closely with integrators to support live system operations, user acceptance testing, and business training for a major European service operator. Actively participated in billing processes.International Onsite ExperienceGained 6 months of extensive onsite experience in Europe, involving software requirement collection, understanding legacy systems, proposing and designing solutions, and contributing to transformation projects. Played a key role during GO LIVE deployments and onsite bill runs.Corporate Training DeliveryDelivered corporate training sessions on Hadoop and its ecosystem for major companies in India through M/s. Zinnia Systems.

Bengaluru Area, India

Technology ExpertiseProficient in a range of technologies, including Core Java, Android, Hadoop and its ecosystem components (Hive, Sqoop, HDFS, etc), JSP, Hibernate Framework, Spring, JDBC, HTML, JavaScript, Prototype Ajax, jQuery, Web services, and Apache Tomcat.Cloud and InfrastructureSkilled in setting up cloud environments for application servers and deploying complete Telecom BSS stacks. Also, experienced in configuring HDFS storage for real-time video file upload and processing.Software Development LifecycleWell-versed in all phases of the Software Development Life Cycle and adhering to software standards.

Bachelor Of Engineering (B.E.), Computer Science And Engineering

Activities and Societies: Social service, interested in research work.Co-authored a research paper titled—‘VIRTUAL TICKETING SYSTEM.

Computer Science, 11Th And 12Th

Matriculation, 10