Chandeep Kumar Email & Phone Number

Gurgaon, Haryana, India

Responsibilities, Duties and Tasks Performed. Activities in Export Order Processing, Customer Service Specialist, Sales order Processing:Accomplishments. Order Management Specialist: 1.Liaised between clients, Customer and internal groups such as sales, sales engineering, project managers, installation and finance to ensure client satisfaction.2.Gathered and Reviewe legal contracts before the actual shipping process.3.Trained all new hires and create process and procedure documentation.4. Analysed regular status reports for clients and team members with the use of business objects.5. Initiated a plan to migrate the current manual processing system to an electronic-based method.6. Obtained information required to process the order (user data, product reference details, sales codes, billing account contacts, Sales and Distribution, Order Punching, Generate Order confirmation, sales order printout, Proforma Invoice, Actual Invoice, Order checklist, Credit & Debit notes, Invoice cancellation, Return orders, New customer creation, Third party coordination, Purchase requisition, Letter of credit, Accessing sales force, Supporting sales teams, Logistic teams and Internal teams.).7. Managed and resolved external & internal queries relating to quote order status, client account information.8. On-boarded new customers to ordering platform.9. Developed project plans or each ordering cycle and executed them.10. Communicate with third party vendors on all matters PO related, 11. Maintain accurate customer information in SAP systems and customer master profile.12. Compare the commercial terms of the PO with the commercial, proposal and SFDC opportunity. Review all documents before order creation to ensure all critical information is available, 20. Ensure sales order capture the commercial terms, Product requested, Purchase price, Payment Terms, Incoterm's, Sourcing Plant, Delivery Requirements, Depletes inventory, Schedules manufacturing etc.

New Delhi Area, India

• Creating Sales order in SAP with preference to customer PO by manually entering in SAP or using order entry tool for manual order.• Processing and validating of the sales order which are auto loaded in SAP.• Communicating the relevant information to partners using the appropriate tools and if unable to resolve the cases, timely escalation of orders to the Transaction management (TM) team.• Processing Changes, and cancellations on the PO’s as per partners, order fulfilment team, and TM request.• Performing credit and debit memo as per the partner request.• Generating report and analysing the reports, such as. Ship-Not-Billed, field inventory management system, factory order management, incomplete order report.• Maintain interdepartmental relationship with order fulfilment team, sales credit and collection and coordinate their activities to resolve partner query.• Weekly conference calls with the TM (Transaction management) team and supply chain.• To attend all partners/customers related queries and resolved the same within 24 hours.• Handling Complete Sales Order Processing, coordination with the internal sales team, updating the shipment status to customer and sales team, arranging docs as required, maintaining sales order report,• Punching Quotation and generating Performa invoice on SAP (SD sales and distribution Module).• Coordination with the Internal and External Sales team and provide monthly sales report.• Interact with the customer and updating them regarding there order status.• SAP SD: Sales and Distribution, Order Punching, Generate Performa Invoice, Purchase order, quotation, Sampling, Dispatches, inside sales, supporting sales team.

New Delhi Area, India

• Logistics: Arranging Transportation, take rates from freight forwarders for Export Shipments, Finalized contract with forwarder & Transporter, keep tracking of shipments & provide to Customers. Coordinate export shipments from origin until final destinations and Ensure that all operations and documentation meets export regulations also look forward for ICD / LCL/FCL shipment and visit for inspection.• Export: Responsible for Air, Sea, Road Export shipments, Handle Re Export Shipments, Follow INCOTERMS. Arrange details of shipments with forwarders, carriers as necessary for exports and Produce labels and other documents for domestic shipments. Transacting of daily shipments on time also updating to our customer and sales team regarding Shipments Execution/ Movement/documents/sailing/arrival at final destination/Door Delivery.• Documentation and Trade: Check Letter of Credit Draft IRREVOCABLE LC, Documents Submission under LC terms for collections & negotiation, Instrumental in preparing the schedule with material ready date, space booking as per ready date and plan for loading after receipt of payment and facilitate payment of duties and fees, comply with Exim rules, environment concerns and compliance with customs.• Customer Coordination: Prepare & Send Quotation to Customers, Material dispatch, Sample management. Follow up for outstanding payments, Communicate with all the relevant people/depts. and coordinating all relevant inputs (CHA, FREIGHT FORWARDER, PLANT AND PROCESSES) to ensure production output and on time delivery targets are achieved.• MIS Report: Prepare monthly MIS Report i.e., Freight MIS, Shipment track report, Vendor REPORT, Monthly Customer order booking.• Freight Management/cost cutting: Managing freight file, THC, BL Fee, Agency charges, FCL, FOB, LCL, Custom clearance charges, Transportation charges, VIA, SSR Charges etc.