• Developed SEO-optimized blog content focused on product reviews and tech trends using web content management systems (CMS) like WordPress.• Conducted product research to deliver accurate recommendations and insights.• Produced and edited video content using DaVinci Resolve and Adobe Premiere Pro, enhancing customer engagement and retention.

• Provided technical expertise and product recommendations for computers and related accessories.• Addressed customer inquiries, concerns, and complaints adeptly.• Provided comprehensive product information, order support, and guidance on returns/exchanges.• Contributed to the overall sales goals of the department.

• Led and managed the graphics and marketing team.• Crafted and refined the organization's logo and brand.• Oversaw social media pages, implementing visual strategies to enhance outreach.

• Directed a team of graphic designers and facilitated training for new recruits.• Created dynamic graphics in real-time for the website and social media platforms.• Expertly navigated the intersection of design and marketing.