Program Manager And Operations Head
CurrentResponsible for driving diverse large business accounts for project implementation, Process Improvements, Operations Management, AMS Support, introducing new technologies like SAP, SharePoint, Peoplesoft, IMS, Oracle etc in Enterprise and Telecom domains by proficiently managing a strong team of Project Managers and delivering consistent organizational growth. KEY ACCOMPLISHMENTS:• Spearheading service delivery operations for BT client in Order Management System with over 50 resources using Agile Delivery Methodology.• Organized and streamlined Mazagon Docks’ delivery process using SAP, ERP systems by introducing issue tracking system.• Successfully implemented SharePoint portal at ABG by effective program governance, stakeholder management, risks identification and controlling project financials to enhance EBITDA.• Driven revenue tracking of $300 Mn + & 4000+ associates by leading sales operations for my unit across all geographies; improved processes, dashboards, reporting and data maintenance. • Delivered cost saving of over $600K in Reliance by introducing and implementing initiatives like Lean 6 Sigma, resource management and margin improvements.• Instrumental in program management worth $50Mn in IOCL by sincere involvement in solutioning, resourcing, supplier management, and cross-functional alignment for a competitive bidding pricing. • Developing and implementing best practice processes, models, methods, tools and templates within the program management discipline for the Governance. • Continuously engaging Pre-Sales teams for new business opportunities & generating new revenue streams and generating incremental revenue by offering new IT products and solutions. • Proficiently hiring the project resources with apt skillset matching the requirement & managing the resource pipeline.
