Managing P2P-Accounts Payable operations for US account with a span of 15 people

Managing Accounts Payable operations for US account with a span of 15 peopleConducting regular One-O-One with each member and arrange coaching & feedback sessions for team membersGovernance deck, daily touchpoint call, daily reporting, QC, and audit trails with clientSetting up targets, SOP(DTPs) & SLA, setting and maintaining CTQ (Critical to Quality) / CTP (Critical to Process) targets, and involved in planning for the process. Successfully transition New scope of business of Accounts Payable Process, AP helpdesk, and CHKMapping business requirements and coordinating in developing and implementing the process in line with the pre-set guidelinesMaintain IT Log, access movement requests, Audit Trails, and Daily reportingKeep an eye as a business analyst to see the scope of automation/transformation

First point of escalation for the client in the management hierarchyDriving more process improvement ideas to achieve process excellenceSuccessfully coordinated & completed the project of complete migration of business from Ariba to PeopleSoft 9.2Operational planning & team managementMonitoring all process metrics to ensure the smooth business deliveryReviewing and monitoring all checks and controls in place to measure and identify any opportunitiesDriving process improvement ideas/ projects and get them implemented which helped in achieving the 100% CSAT scoreEnsuring all process map (SOP) documents with all the new changes in the business and keeping all the stakeholders informed and updatedInteracting with the onshore team to strengthen the process through regular callsReviewing daily process governance and monthly reports