Chander Rajora Email and Phone Number

Currently responsible for Gurgaon Center of Excellence at Global Service Delivery (Operations) at Samsung Hospitality India. Responsible for Customer Service Operations, India, US ETS, and UK General Hours Process. Assurance Operational Excellence Audit. My responsibilities include Customer Service and relevant KPI management, team management, driving projects like implementation of new projects, training, dealing with clients and live engagement activities. Work on SOP and SOW documentation, process maturity, client satisfaction-CSAT, and customer issue resolution process as per company perspective and growth.At Amex GBT, worked with multiple corporates like HCL, IBM, HUL India, and HK Market. Involvement with the implementation of online and offline booking tools. Projects like a quality desk, TMS, Customer Satisfaction, SLA, ESF, and TSF improvements. Received the Pacesetter Award in 2020 for qualifying 100% process audit, implementations of tools, and process improvements.PG and BA in Tourism from CVS College, Delhi. Kaizen, IATA, and Six Sigma Black Belt qualified. In-depth knowledge of Global Distribution System(GDS) Amadeus, Sabre, Galileo, Apollo, and Worldspan