Officer (Digital Client Support)
CurrentOffering customized solutions to customers based on their Payment/Collection requirements. Create Documentation for the projects managed, collaterals for training and business development. MIS reporting on business throughputs and market segment analysis for tracking business trend and increasing revenues. Co-ordinate with internal business partners (e.g. Sales & Relationship Managers, Product Managers, Compliance and Operations) on client project requirements to ensure successful delivery of all the required products, services and system solutions. Preparing CMS Masters, Mapping of the locations as per client’s requirements, coordinating for vendor for getting dry runs, pickup happening on time with no issues. Hand holding clients for all post implementation service support. Preparing detailed Statement of work along with detailed project plan which is shared and discussed with client before start of implementation. Working closely with support team and client’s IT team in doing ERP integration and complete host-to-host setups.
