Team Leader
CurrentResponsibilities:Managed a night team of 04-05 Employees.Effective leadership skills, give training to team employees as per the work process.Managing all type of work like Hotels bookings, inbound and outbound all types of transfers, quotations, reservation, escalations, packages inbound & outbound.Make arrangements for tours, including but not limited to tourist attractions, transport, accommodation, and car rentals.Attend to client’s queries made both on the phone and via the Internet, Email, Skype or whats-app.Managing every type of escalations and provide the proper solution and satisfaction.Responsible for the reconfirmation all types of bookings.Knowledge of outbound cities like Pairs, Fareast, South Africa, etc. and Inbound also Like Dubai Part and many more.Interviewed client or branch person or agent to assess needs and advised them on destinations, travel dates, costs, and accommodations.Planned and booked domestic and international travel itineraries, cruises, tours, lodging, and transportation.Provided client or branch person or agent with information and publications regarding travel, including local customs, points of interest, and foreign country regulations.Strong problem-solving skills that allow me to handle even the most stressful of situations, such as stranded clients, overbooked hotels, booking cancelled due to some reasons, any payment problem and other travel emergencies.Network with representatives of hotel chains, airlines, tourist attractions, and other destinations to create deals.Handled customer service issues, including unhappy clients, missed flights, overbooked hotels, mistakes in the itinerary, and other last-minute problems.Ability to work efficiently under pressureManaging many types of tours & tourism portals like TBO, DOTW, Expedia, Ratehawk, HotelsPro, Lots of Hotels, Booking.Com, Rezlive, Hotelbeds, Travellanda, TravelBullz, Arabian Oryx and many more.Ability to work for long hours.