Maintaining a positive, empathetic, and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Following food safety standards and training team membersMaintaining high level visual merchandising standards

Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunitiesOversaw efficient receiving and inventory management to keep stock within optimal levelsPromoted high customer satisfaction by resolving problems with knowledgeable and friendly serviceCollaborated with team to maximize customer satisfaction, streamline procedures and improve bottom-line profitabilityEnforced safety rules and other policies to protect employees and minimize company liabilitySupported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for managementTrained and coach a number of team members to become a department managers and assistant managers.Implemented planograms and demonstrate visual merchandising skills to drive sales and profitabilityFollowed all food safety protocols and company processes and procedures.

Completed frequent walk-throughs and directed team members to correct any issue impacting store appearance or professionalismSet schedules and delegated assignments based on team member strengths to optimize coverage and service levelsMonitored supplier operations to verify quality, delivery schedule and conformance to contract specificationsHelped team members deliver polite and positive service to every customer by closely monitoring behaviours and offering constructive guidanceInterviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team membersLed teams in planning, implementation and execution of merchandising and operating initiativesCoached and developed store associates through formal and informal interactionsReplenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store.

Kept work areas clean, neat and free of safety hazards to maximize efficiencyInspected stock to identify imperfections, assign grades and determine issues with productionPromoted to leadership position in recognition of strong work ethic and demonstrated ability to provide exceptional customer serviceAnalyzed employee workloads to meet seasonal fluctuation needs