Chandika Aruthkumar Email & Phone Number

South Africa

Product Owner involved in strategizing and execution of product and product roadmap for the short, medium and long-term growth strategy. Working with various departments and stakeholders; Project, OCEP and IT development teams to deliver winning products, across the Product Lifecycle/SDLC, collecting and prioritizing product and customer needs/requirements, creating product vision and strategy, collaborating closely with the change management and marketing teams to drive awareness, training and… Show more Product Owner involved in strategizing and execution of product and product roadmap for the short, medium and long-term growth strategy. Working with various departments and stakeholders; Project, OCEP and IT development teams to deliver winning products, across the Product Lifecycle/SDLC, collecting and prioritizing product and customer needs/requirements, creating product vision and strategy, collaborating closely with the change management and marketing teams to drive awareness, training and roll-out of the product. I lead and facilitate through various product houses and segments, to deliver Money Management tools and insights on platform for the SME and Enterprise segments. Working with stakeholders across the bank to enable Value Added Services, to businesses to offer to their employees (positioning the employer as “employer of choice”). As part of product development, I also look at the User Experience (UX) and Customer Experience (CX) journeys for customers and staff through all touch points, interfaces and channels (assisted and unassisted). In addition, I work very closely with the R&C teams, creating alignment in building the Context, Needs, Advice and Recommendation system (CNAR) with the focus on becoming a needs-based business instead of a product-based business, understanding what the customer needs are, to improve the customer’s current state. As part of my portfolio, in addition I am the lead for Product Selection Tools (PSTs) for Commercial. I am also part of the core team for Business Offers, driving client entrenchment and increasing vertical sales index (VSI). These initiatives empower us to be more customer centric by addressing the customers’ needs by providing relevant solutions. Delivering these initiatives via digital platforms providing market-leading interfaces to deliver contextual, cost-effective, innovative and integrated financial services offerings to customers on either an assisted (in-person) or unassisted (self-service) basis. Show less

Johannesburg Area, South Africa

Achieving objectives through effective planning, setting sales goals, analyzing data on past performance, and projecting future performance. Ensuring Business Unit strategy is aligned to the overall business strategy to ensure business growth and sustainability. Implement and maintain sound business processes that minimize FNB’s risk and deliver quality requirements specifications. Tasked with managing projects from inception to final execution, including post implementation evaluation… Show more Achieving objectives through effective planning, setting sales goals, analyzing data on past performance, and projecting future performance. Ensuring Business Unit strategy is aligned to the overall business strategy to ensure business growth and sustainability. Implement and maintain sound business processes that minimize FNB’s risk and deliver quality requirements specifications. Tasked with managing projects from inception to final execution, including post implementation evaluation. Initiate and manage market research, data mining and quantitative analysis to ensure sustainability and future competitive growth by exploring local and international markets for best practices to expand and strengthen the business' market position• Manage, develop and lead a team of senior managers by providing them with the correct tools and resources to ensure that the Business Strategy is driven at all levels and achieved• Tasked with building market position by uncovering, developing, defining, negotiating, and closing business relationships. • I enhance FNBs’ organizational reputation by accepting ownership for accomplishing new and different requests by exploring opportunities to add value to job undertakings and business development accomplishments. • Ensuring the effecting of strategic priorities to reach agreed financial, customer and channel metrics.• Owner of the balance scorecard which measures the Key Performance Input measures that drive the overall business strategy. • Managing designated projects from inception to final execution, including post implementation evaluation• Best Practices - Improve processes and policies in support of organizational goals. • Organizational policies and procedures to maximize output. Monitor adherence to rules, regulations and procedures.• Communication - Monitor, manage and improve the efficiency of support services such as IT, HR, Accounts and Finance.• Coordination and communication between support functions. Show less

Gauteng

My role involves developing product strategy aligned to business strategy to ensure business growth and sustainability. Further, to implement and maintain sound business processes that minimize FNB risk and deliver quality requirements specifications. I am tasked with managing designated product development projects from inception to final execution, including post implementation evaluation. I initiate and manage market research, data mining and quantitative analysis to ensure sustainability… Show more My role involves developing product strategy aligned to business strategy to ensure business growth and sustainability. Further, to implement and maintain sound business processes that minimize FNB risk and deliver quality requirements specifications. I am tasked with managing designated product development projects from inception to final execution, including post implementation evaluation. I initiate and manage market research, data mining and quantitative analysis to ensure sustainability and future competitive growth by exploring local and international markets for new products and trademarks to expand and strengthen the business' market position. Show less

Johannesburg Area, South Africa

I am the National Sales Support Manager for FNB Business and the Second in Charge for the Head of Sales and Service: Branch Channel. My role as National Sales Support Manager is to actively manage, develop and lead a team of 5 Growth Heads; 5 Information Managers; 19 Area Managers; 270 Business Managers and 140 Branch Managers with Portfolio by providing them with the correct tools and resources to ensure that the Business Strategy is driven at all levels and achieved. I am tasked with building… Show more I am the National Sales Support Manager for FNB Business and the Second in Charge for the Head of Sales and Service: Branch Channel. My role as National Sales Support Manager is to actively manage, develop and lead a team of 5 Growth Heads; 5 Information Managers; 19 Area Managers; 270 Business Managers and 140 Branch Managers with Portfolio by providing them with the correct tools and resources to ensure that the Business Strategy is driven at all levels and achieved. I am tasked with building market position by uncovering, developing, defining, negotiating, and closing business relationships. I am at the forefront of proposing new potential business deals by contacting prospective clients and partners; as well as exploring and discovering new opportunities. This is over and above maintaining and supporting current business relationships. From managing my team I need to enhance FNB organisational reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job undertakings and business development accomplishments. My core responsibilities entail the following: I am the owner of the balance scorecard which measures the Key Performance Input measures that drive the overall business strategy. I have direct input in consultation which the CEO, CFO, Heads of the Omni-channels and Heads of Product Houses to formulate the scorecard for our frontline staff. The dashboards contains elements to ensure measurement of customer satisfaction and client retention. In addition to being a National Sales Support Manager I am the Head of Innovations for the FNB Sales Business Unit and Diversity Representative for the National Sales team. I also am a member of the RMB Collaborations/Migrations Exco. I provide regular feedback from the field to Exco during my regular slot at the monthly Growth Exco at FNB Show less

Durban Area, South Africa

• Coordination and Supervision - Coordinate, manage and monitor the workings of various departments in the organization. • Financial - Review financial statements and data. Utilize financial data to improve efficiency. Prepare and control operational budgets. Control inventory. • Best Practices - Improve processes and policies in support of organizational goals. Formulate and implement departmental and organizational policies and procedures to maximize output. Monitor adherence to… Show more • Coordination and Supervision - Coordinate, manage and monitor the workings of various departments in the organization. • Financial - Review financial statements and data. Utilize financial data to improve efficiency. Prepare and control operational budgets. Control inventory. • Best Practices - Improve processes and policies in support of organizational goals. Formulate and implement departmental and organizational policies and procedures to maximize output. Monitor adherence to rules, regulations and procedures. • Communication - Monitor, manage and improve the efficiency of support services such as IT, HR, Accounts and Finance. Facilitate coordination and communication between support functions. • Strategic Input - Liaison with Business Principal. Assist in the development of strategic plans for operational activity. Implement and manage operational plans. • Risk Management - Oversee organizational insurance policies. Ensure health and Safety committee meetings are held and tasks assigned. Show less

Durban Area, South Africa

• Developing in-depth knowledge of a business client’s activities• Identifying business client needs and delivering customized solutions for a portfolio of business clients • Servicing and managing product distribution and cross sell within each business client to maximize profits and ROE • Sound portfolio management and optimizing the true potential of portfolios• I am actively involved in analyzing various risk management principles including those of credit risk… Show more • Developing in-depth knowledge of a business client’s activities• Identifying business client needs and delivering customized solutions for a portfolio of business clients • Servicing and managing product distribution and cross sell within each business client to maximize profits and ROE • Sound portfolio management and optimizing the true potential of portfolios• I am actively involved in analyzing various risk management principles including those of credit risk, interest rates, liquidity analysis impact as well as operational risk.• Quality of the business client base within the portfolio • Developing quality new business opportunities to ensure portfolio growth • Ensuring compliance with relevant legislation and specifically in terms of client expectations • Analyzing the risk that FNB is exposed to, assessing the impact this risk has to the bank and developing mitigating procedures by formulating various risk management frameworks and policies• Managing the resolution of transactional banking issues when escalated from operational areas to ensure customer satisfaction • Maintaining an appropriate profile within the community• Initiating quality credit applications • Effective teamwork and collaboration with all business partners Show less

Master'S Degree, Digital Business

Completed

Fnb Future Generation Leadership Programme

Catalyst Women’S Development Programme

First Level Regulatory Exam

First Year Cima Qualification

Bachelor Of Commerce (B.Com.), Risk And Economics

Certificate In Pastel Accounting

Re 01 Key Individual

Bachelor Of Commerce - Bcom, Honours In Business Management

Completed

Professional Diploma In Ux Design, Ux Design