Chandima Thilakarathna Email and Phone Number

- Work as the lead person for factory management pack and shipteam. And managing label development team members and entirelabel development process.- Meet the customer, understand their current process (AS IS), andget the requirements for the new solution (TO BE).- Analyze business operations, structure, business processes, andrequirements to identify areas to customize the product forsuccessful implementation.- Guide the QA team to perform various tests, including functional,negative, regression, system integration.- Prepare technical/functional specifications and assist in solution designing.- Provide L2 and L3 support for customers.- Maintain and improve existing codebases.- Investigate and fix performance issues in customers’ solutions.- UAT support.- Work closely with product teams to make sure productfunctionalities are aligned.- Be the SME for the Factory Management (print/scan/ship) process.- Create various technical documentations and create trainingmaterials.- Conducting training for new hires

- Work as the SME for the factory management pack and ship team.- Requirement gathering and analysis.- Provide L2 and L3 support for customers.- Maintain and improve existing codebases.Investigate and fix performance issues in customers’solutions.- UAT support.- Prepare technical/functional specifications and assist in solutionWork closely with product teams to make sure product functionalities are aligned.

- Mainly worked on TicketsLK and FinanceLK web sites as a Rubysoftware developer.- Requirement gathering and analysis.- Provide customer support.- Technical documentations on various products.