I recently obtained a certificate in Business from Navitas Professional Training. Prior to this, I successfully completed a Master’s degree in Engineering Science with a focus on Network Systems and Telecommunication. I also obtained a Bachelor’s degree in Science with a core focus on Computer System and Networking. Throughout my academic career, I have developed knowledge and skills that I believe can be easily transferred to this role within your organisation. Alongside my studies, I have been further enhancing understanding within a professional environment. As an ICT Support Officer, I developed and implemented innovative solutions to resolve all wired and wireless network connectivity issues within a timely manner. Additionally, I successfully managed CRM applications such as “Oracle Right now” and “Q-Flow” to log incoming queries, actively highlighting and escalating crucial queries. In this role, I expertly supported with Swinburne and third-party applications, developing resolutions for all queries. During my time with the organisation, I effectively maintained and troubleshoot equipment and devices throughout the library from PCs, scanners, printers and AV equipment. Furthermore, I utilised core skills and expertise to provide support on BYOD devices as requests and queries occur.During my time as a Systems Engineer, I significantly improved the planning, implementation and integration of system-oriented projects by effectively working and collaborating with key stakeholders and accounts. In this role, I successfully managed the installation, upgrade and deployment of core projects while providing clear and concise on-site direction to technical officers. Additionally, I demonstrated advanced knowledge when guiding and managing on-site technicians during the implementation phase of projects. In this role, I installed, configured, evaluated and maintained the organisations operating systems, application software and system management tools, effectively highlighted areas of immediate concern. Furthermore, I effectively trained and developed new engineers to ensure that all employees met corporate standards.Previously as a Help Desk Representative, I demonstrated advanced knowledge of handling support requests and guiding clients through their individual problems to resolve all issues quickly and effectively. During my time with the organisation, I strategically adapted communication approach and style to ensure users could fully understand what was required to resolves their problems.