Chandini E Email & Phone Number

Maple Tree Buildingtech, Sarjapur-Marathahalli,Bangalore – 560103, India.

Working in Vodafone India Services pvt ltd as Service Desk Engineer>>Opening tickets in the relevant service support system in remedy >> Taking ownership of each tickets and following up the status of problems and communicating progress in a timely manner.>>Following up with the tickets for closure of incidence within given SLA.Basic administration skills as resetting password and PC's hardware/software, and application related issues.>>assisting user through remote session to get the issue fixed.

Karnataka, India

Worked for ISGNova Technologies ltd as Service desk Analyst & Infrastructure.>>Act as a single point of contact through phone calls, emails and track-IT tool from internal users regarding IT issues and quarries.>>Maintaining an assets database and track changes.>>Basic troubleshooting of IT related problems from hardware and software , such as desktop, laptop and software applications>>Taking ownership of user problems and following up the status of problems and communicating progress in a timely manner.>>Providing status on the weekly service desk report. >>Handing Sev1 and Sev2 calls, engaging concerned teams by raising the bridge calls and sending notification to all stakeholders.>>Following up with teams for closure of incidence within given SLA.Basic administration skills as resetting password and PC's hardware/software, and application related issues.>>Handling incidence management process as per ITIL(creating incidence, routing to concerned teams and following till it get resolved and closure).

High School, B

Activities and Societies: Good in Leadership activities

Bachelor’S Degree, Business/Commerce, General, B

Associate’S Degree, Computer Science, B+

Activities and Societies: Good in C Programming