Managed all aspects of sales and service operations for a family owned bicycle shop. ● Earned a spot on the National Bicycle Dealers Association list of “America's Best Bike Shops” in 2016, 2017, and 2018. ● Achieved a 90%+ positive response rate on independent customer satisfaction surveys. ● Fostered a warm and welcoming environment catering to a broad clientele, with an emphasis on developing a loyal long-term customer base.

Led historical, entertaining, and educational tours through a late 19th – early 20th century historic site.● Chosen to act as a spokesperson for several documentaries and travel programs featuring the property.● Trained and evaluated seasonal as well as permanent tour staff.● Conducted and organized primary research on the site's historic structures.● Delivered a variety of different tours, tailoring content according to traffic conditions and audience makeup.

Developed from the ground up the contract security department at a flagship luxury hotel, and managed day to day operations.  Initially supervised a large supplemental security detail brought in for additional coverage during a labor dispute, prior to being awarded the contract to provide comprehensive security services.    ● Recruited and trained a team that consistently ranked near the top of the brand in customer satisfaction surveys.● Worked in concert with the U.S. Secret… Show more Developed from the ground up the contract security department at a flagship luxury hotel, and managed day to day operations.  Initially supervised a large supplemental security detail brought in for additional coverage during a labor dispute, prior to being awarded the contract to provide comprehensive security services.    ● Recruited and trained a team that consistently ranked near the top of the brand in customer satisfaction surveys.● Worked in concert with the U.S. Secret Service and their foreign counterparts providing physical security for numerous high-level diplomats, heads of state, and their staffs.● Pioneered the use of open-source intelligence resources to anticipate and improve response to threats and disruptions.● Served as interim Director of Security for an extended period, including participation in the Executive Committee.  ● Designed and implemented detailed emergency response and security operations manual  ● Supported a wide array of complex special events. Show less

Directed the security and customer service teams at a regional shopping center.● Reduced guest injuries and accidents by 66% in two years through an improved safety program.● Created an emergency response plan that became the standard across the Northern California / Pacific Northwest region.● Fostered improved communication and acted as a liaison with local law enforcement and tenant loss prevention teams.