I implement the company's community communication strategies by monitoring the community interactions. I do this to ensure that the community is accessible, safe, and fun for all parties involved. I also work closely with the management team to help meet their mission statement. My responsibilities include:•Implementing community strategies•Coordinating with management teams to ensure effectiveness with a premier quality of service and support to the community.•Reviewing and moderating all user generated content such as posts, files, links, live chats, and comments.I update the moderation strategy whenever it changes while monitoring any companies and communities from other social media sites.I develop and present reports on relevant moderation statistics and what their issues and outcomes could be.I regularly respond to feedback and insight gained from community managers and present them to the management team.I monitor the industry and company relation to the community to anticipate potential issues and risks that arise in order to develop plan of action to avoid potential issues and risks.

Responsible for quality control on all finished products along with ensuring the continual running of highly valuable machinery. I was also responsible for training new employees.

I was the liaison between ETM and all respective clients. This was done by maintaining and maximizing the quality and service I provided whenever possible. I worked closely with clients to determine their needs and the best way to meet them -- I do so by recommending the best procedure. I also communicate all the client needs to any staff below me or management above me. I would voice any concerns to whether or not I had the capabilities to meet the demands of both parties. I was responsible for identifying and soliciting potential clients as to attract and retain..