Chandler Hall Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, Us

Following the strategic merger of Uber Freight and Transplace, I directed the full scope of the Lanehub business unit, maintaining P&L oversight throughout all stages of company integration.TOP ACHIEVEMENTS: ► Collaborated across business units to drive expansion in recessionary freight environment via new cross-team processes, coordinated customer engagement, and software product enhancements.► Created and executed strategic plan to scale Lanehub impact by assimilating legacy business into core Brokerage and Managed Transportation units to accelerate growth, reduce cost, improve service, differentiate competitively, and empower sustainability.

Frisco, Tx, Us

With Lanehub’s acquisition, I was charged with championing the development of the new business model and strategy to monetize Lanehub assets and drive growth.PRIMARY OVERSIGHT & LEADERSHIP SURROUNDED:— Steering transition out of legacy Lanehub technology infrastructure, financial systems, facilities, and contracts to reduce operating expenses.TOP ACHIEVEMENTS SPAN: ► Transformed Lanehub operation into industry’s first successful collaborative transportation network, reducing costs and aiding sustainability efforts through lower emissions from moving freight.► Executed organizational redesign to merge legacy Lanehub software and operational execution teams to scale growth, lower costs, create feedback loops, boost profits, and enable seamless customer experience. ► Instilled robust customer service culture and framework to improve expansion and retention with novel “2-customer” approach. ► Founded and evolved strong employee culture with net promoter score of +71 while combining software-based business, sales functions, and freight operations teams into a single cohesive unit.

Chattanooga, Tennessee, Us

I was recruited into this innovative transportation software startup by the investors to partner with the founder and drive the creation and deployment of strategies, solutions, and tactics to place the startup on a growth trajectory.PRIMARY OVERSIGHT & LEADERSHIP SURROUNDED:— Partnering to direct all strategic, financial, legal, product management, operational, and board relations activities while supporting sales and marketing.TOP ACHIEVEMENTS: ► Spearheaded creation of services capabilities and customer success function, including all applicable tools, content, and processes to enable utilization and value of Collaborative Transportation Network software and bolster customer outcomes. Led to 100% retention of paying shipper customers in first year. ► Expanded brand awareness and market presence, winning multiple industry awards from industry media, including Food Logistics, FreightWaves, Journal of Commerce, and Heavy Duty Trucking and speaking engagements at CSCMP, FreightWaves, JOC, and QCS conferences.

Highland, Indiana, Us

As the owner was setting the stage to sell the company, I pivoted to develop targeted strategies and tactics to elevate company financials and valuation.TOP ACHIEVEMENTS:► Positioned business as top-ranked provider of Strategic Sourcing Suites in the 2017 Gartner Magic Quadrant by delivering differentiated solutions and enabling referenceable customer success.► Unlocked 30% revenue growth after multiple flat years for Americas region by championing creation of senior subject matter expert team to effectively scale the impact of the sales organization. ► Enabled profitable revenue growth in every single year while at BravoSolution by engineering and launching novel solutions for prospective and current customers, transforming sourcing optimization and transportation products, and rebuilding marketing strategies.

Taking over the Americas existing-customer business, I led customer success, growth, retention, revenue, and marketing participation. PRIMARY OVERSIGHT & LEADERSHIP SURROUNDED:— Championing improved account management program to accelerate recurring revenue, defining and launching all corresponding processes, tools, and best practices.— Serving as executive sponsor in crucial customer meetings to resolve last-tier customer concerns. TOP ACHIEVEMENTS: ► Guided business through technology transformation with 95% customer retention and 98% global revenue retention while sunsetting the previously utilized software platform. ► Co-directed pilot Customer Success program with a target to maximize critical SaaS renewals and revenue growth through new teams and technologies.► Applauded by National Association for Business Resources as one of "Chicago's Best and Brightest Companies to Work For" and named "Rock Star of the Supply Chain" by Food Logistics magazine in 2017.

TOP ACHIEVEMENTS:► Recognized with highest internal award as the leading vice president in 2012 and as “Pro to Know” by Supply & Demand Chain Executive magazine in 2013.► Steered Chicago office from 2006 on that became headquarters for company serving 650 customers globally, overseeing all team and culture building for 45 local employees, office operations including budgeting, lease negotiation, site selection/improvements, and local internal and customer events.

Led Collaborative Sourcing, a differentiated solution practice area and top revenue driver for this market-leading global sourcing and procurement solutions provider.PRIMARY OVERSIGHT & LEADERSHIP SURROUNDED:— Developing strategies and focused solutions to expand business into a truly global operation with necessary adjustments to sales and delivery methods for each unique market. — Serving on the global transportation board for parent company (a customer). TOP ACHIEVEMENTS: ► Accelerated revenue across 28 customers in 2010 while improving profitability through accelerated technology innovations. ► Achieved 100% retention across global customer portfolio, showcasing and leveraging competitive advantages in complex and fast-moving markets. ► Positioned company as thought leader in supply chain and shipping landscape, securing media coverage that included quotations in the Wall Street Journal, significant 2011 article in American Shipper magazine, bylined articles, repeat speaking engagements, and 2009 Consumer Goods Technology Editor’s Choice award.► Steered teams in complex client engagements frequently designing new approaches to gain insights across supplier economics, capacity, and capabilities to produce significant, sustainable, high-value, low-risk results for customers.► Developed customized techniques and technologies that helped sourcing organizations continuously improve their most strategic categories based on spend, stakeholder interest, complexity, and risk typically savings hundreds of millions each year.

Us

With the acquisition of Tigris, I pivoted to manage top customer relationships across sales, renewals, and sourcing software and consulting services delivery.PRIMARY OVERSIGHT & LEADERSHIP SURROUNDED:— Overseeing P&L, strategic planning and execution, team development, and product development for innovative global practice area.TOP ACHIEVEMENTS: ► Handpicked to serve as Interim Director of European operation, driving global expansion and recurring revenue. ► Directed launch of game-changing capabilities for transportation sourcing software, which captured new customer accounts and spurred long-term value and competitive position in a niche market.

For this privately held strategic sourcing and supply chain consultancy firm, I earned multiple promotions to drive the growth of the Scholastic custom software engagement before taking on global oversight for the Unilever account, which bolstered revenue (up to 50% of total), team experience, solution capability, and business scope.TOP ACHIEVEMENTS: ► Generated increased revenue by ideating and developing sourcing optimization capabilities that became primary component of Tigris’ solution portfolio and basis for industry standards for decades. ► Conceived and designed transportation spend category management software – utilized by 36 customers as of 2018 – to prevent post-sourcing savings erosion collaboratively.► Led rapidly customizable software development capability for consulting engagements to deliver maximum value per-project. Ensured model was replicable and could offer incremental value at realistic price points.

Master Of Engineering (Meng), Operations Research & Industrial Engineering

Bachelor Of Science (Bs), Operations Research & Industrial Engineering

High School

Education record