Chandler Thompson Email & Phone Number

Austin, TX, US

San Francisco, US

• Established and led a high-performing engineering team to launch Unity’s new Commerce Platform, replacing legacy systems with scalable solutions for subscription management and entitlement provisioning, supporting.
• Implemented a robust, location-based email notification system for essential transactional communications, including subscription management, invoicing, and renewal reminders, to deliver localized content and improve.
• Facilitated weekly cross-functional alignment calls with IT, Finance, Customer Experience, Quality Assurance, Identity, and Commerce teams, ensuring smooth deployment and organization-wide adoption of the new Commerce.

San Francisco, US

• Built and developed an engineering team to architect an enterprise-grade Identity and Access Management solution, focusing on advanced authorization and replacing legacy OAuth systems, significantly enhancing security.
• Directed the design and development of account provisioning for a modern Single Sign-On (SSO) system, strengthening secure access management and removing manual configuration and onboarding processes for enterprise.
• Implemented an automated provisioning system for employee benefit entitlements to Unity Pro, replacing a deprecated manual process and re-enabling access for thousands of employees, successfully completing this side.

Austin, Texas, US

• Built and led engineering and product teams, hiring and managing engineers, designers, and product managers to scale AppSumo's engineering capabilities from the ground up, directly reporting to the CEO
• Oversaw the successful development and launch of BriefcaseHQ.com, reaching $1M+ ARR within a month, establishing a new revenue stream for the company
• Implemented business intelligence tools and SQL-based dashboards for real-time tracking of KPIs and performance metrics, facilitating data-driven decision-making at the executive level
• Optimized roadmap planning and introduced Agile frameworks as the team expanded, improving project planning, fostering team collaboration, and enhancing efficiency in product delivery
• Led the migration to scalable, automated processes for DevOps and deployment using AWS ECS and Jenkins, improving release efficiency and stability across the platform

Austin, Texas, US

• Reconstructed and modernized an outdated 5-year-old legacy codebase, upgrading from Django 1.2 to Django 1.11, containerizing services, and overhauling key components and database infrastructure (from MySQL to.
• Directed integration of financial and accounting systems including Stripe and PayPal, revamping the internal accounting system to streamline partner payouts, manage affiliate programs, and track financial performance.
• Enhanced Average Order Value (AOV) by 600% through upsell optimization, analyzing data to refine upsell offerings and significantly increase upsell conversion rates

Austin, Texas, US

• Led cross-functional teams of Engineering, Sales, Support, and Data Admins, onboarding and managing both local and remote team members to drive high-impact projects and achieve company goals
• Established and strengthened partnerships with enterprise clients in the alcohol industry, leading complex data integrations and setting up scalable systems for ongoing collaboration
• Pioneered on-premise segment, demographic, and product category schemas that became industry standards, positioning yDrink as an authority in alcohol data analytics
• Consulted and trained executives and industry stakeholders by presenting over 100 seminars and webinars on leveraging and analyzing alcohol sales data, facilitating data-driven decision-making for clients

Austin, Texas, US

• Launched MVP for yDrink in 2013, leading the design and development of five core data applications, which became foundational in the alcohol data industry and drove initial market traction
• Engineered robust data pipelines and database architectures to track $500M annually in alcohol purchases across 17,000 Texas bars and restaurants, managing data for over 60,000 distinct products and 40M bottles per year
• Built data administration applications to streamline data entry, governance, and management, enhancing data accuracy and processing efficiency across platforms
• Developed and implemented dashboards and a CRM system to monitor app usage and customer engagement, integrating seamlessly with the knowledge base to support proactive customer service initiatives

Austin, TX, US

• Developed and maintained integrations with major eCommerce platforms (e.g., Bigcommerce, Shopify, Volusion, Magento), enabling seamless data flow between ShippingEasy and hundreds of online stores, streamlining order.
• Engineered frontend and backend enhancements for the CRM and support systems, improving usability and system performance while enabling more efficient customer interactions
• Conducted user research and gathered UX feedback to inform development decisions, collaborating with the product team to implement customer-driven improvements that enhanced the user experience and product adoption
• Implemented analytics and reporting functionalities to monitor and optimize sales and support metrics, providing actionable insights for business and support teams to drive performance improvements