Chandra A Email & Phone Number

Washington Dc-Baltimore Area

Interacted directly with clients, managers and end users as necessary to analyze project objectives and capability requirements, including specifications for user interfaces, Customized applications and interactions with internal Salesforce instances.Developed customized solutions within the Salesforce Platform to support critical business functions and meet project objectives, client requirements and company goals.Proactively documented and maintained self-learning documents for internal departments.Connected within Salesforce, reviewed and updated role hierarchies, Directed sharing access among different users.Efficiently manage and resolve customer support cases using Salesforce Service Cloud.Directed daily support and maintenance of internal Salesforce instance and Carried Out long- term improvement operations to ensure compatibility with evolving mission requirements.Customized User interface using Lightning web components and tested the components using LWC Jest Framework.Created Custom Lightning events and registered respective Listeners and handlers to work with lightning components.Orchestrated on Marketing Cloud to setup Journeys using Journey Builder and track email activities as part of Campaign flows.Design and implement workflow rules, process automation, and assignment rules to streamline service processes.Migrated existing functionality in classic into lightning and configured Lightning applications using App Manager, Lightning App Builder.Orchestrated on configuring Visual Flows and Process builder to automate functionality in salesforce.Approval Processes and automated alerts, fields update and email generation using Process Builder.Controlled access of the users into Salesforce org through Security and Sharing ControlDirected Customer and Partner Cases by implementing Case Assignment Rules, Case Auto- Response Rules, Escalation Rules, Web-to-Case and Email-to-Case features for effective Case.

Manage and facilitate proper usage of Salesforce as the power user and go to person for the sales and marketing teams.Support the execution of integrated inbound and outbound marketing and lead nurture campaigns.Develop and implement strategy for ongoing data import, validation, augmentation, and enhancement of the marketing database.Evaluate and select various data suppliers and enhancement technologies.Optimize the database for greater campaign effectiveness through segmentation, streamlining of the lead routing/follow-up process, and expansion data stewardship, de-duping, cleansing, normalization, data acquisition.Create and maintain documentation for standard operating procedures, best practices, and guidelines for support processes.Improve account targeting and allocation through management of key data account hierarchies, industry, employee size, revenue, named accounts.Integrate Salesforce Service Cloud with other systems, such as email, telephony, and chat platforms.Participate in ongoing training and certifications to stay updated on new Salesforce Service Cloud features and best practices.Suggest and implement process improvements to enhance service quality and efficiency.Develop and implement strategy for ongoing control, maintenance, and enhancement of existing marketing database: process, standards, access control, and documentation.Define and implement lead scoring and routing rules to ensure proper assignment and follow-up.Define marketing analytics and create dashboards and reports to measure all aspects of the operations: database cleanliness, campaign effectiveness, lead distribution, pipeline contribution, ROMI, overall marketing performance.Solicit and gather customer feedback and use it to drive improvements in service and support processes.Daily administration and support of CASES' Salesforce database including but not limited to managing multiple user setup, profiles and roles, customization of objects, fields, record types.

Hyderabad, Telangana, India

Manage the Salesforce Administration team whose responsibilities include but are not limited to script testing, generating process documentation, data integration and the customization of the production org.Continuously work with the clients on mapping, testing, and implementing additional features and applications to their Production org.Administrated and monitored the organization's Salesforce CRM application.Created the workflows for automated lead routing, lead escalation and email alert.Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.Involved in gathering customer requirements from business user teams spread over the Sales, Marketing and Customer service.Involved in creating gap analysis documents, clearly identifying the data, business process and workflows of the organization with respect to salesforce.com implementation.Developed and customized salesforce.com application based on the user needs.Developed field page layout customization for the standard objects like Account, contact, Leads.Maintained and gave permissions to communication templates based on Profiles.Involved in Accounts Merging, maintaining Public Groups.Created Reports and Dashboards as per the customer requirements.Orchestrated on Record Types, Validation Rules, Triggers and Page Layouts.Orchestrated with senior team members to analyze each product and its competitor, to integrate new products, and optimize existing products.Imported accounts and contacts data through Import Wizard.Orchestrated on data migration from databases to SFDC using Data Loader.Build the organization's role hierarchy by adding the Roles as per the organization structure and creating custom profiles to satisfy the organization's hierarchy.Performing the Risk Analysis and Cost Assessment for the Project implementation.

Chennai, Tamil Nadu, India

Analyzed the business requirements and mapped to Salesforce.Involved in data migration from Excel to Salesforce using Apex Data Loader.Created user Roles and Profiles, security controls and sharing settings.Orchestrated on various SFDC standard objects like Accounts, Contacts, Leads, Reports and Dashboards.Created workflow & approval processes, validation rules, Auto-Response Rules, Approval process, email alerts and templates, and field updates.Developed Apex Classes, Visual force pages and Apex Triggers to develop the custom functionality as per the requirements.Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.Orchestrated on various AppExchange products according to the needs of the organization.Orchestrated on various Salesforce.com standard objects like Campaigns, leads, Accounts, Contacts, Opportunities, Products, Cases, Solutions, Reports and Dashboards.Integrated Salesforce with Microsoft Outlook to synchronize contacts, events, and tasks.Implemented Case Management by creating record-types specific to the user groups, assignments rules, escalation rules, case templates, workflow rules and actions, etc.Configured and Integrated Salesforce with Oracle database.Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.Orchestrated on Apex classes, controllers, controller extensions.Customized page layouts for Accounts, Contacts, Campaigns, Leads, Opportunity depending upon user roles and groups.Wrote SOQL, SOSL considering the governor limits.Configured user Roles, Profiles, sharing settings, organization wide defaults based on updated.Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites.