Chandra B Email & Phone Number

Chicago, Illinois, United States

• Led the implementation of ITOM solutions following industry best practices, ensuring optimal performance and efficiency.
• Employed cutting-edge software testing tools and processes, expertly executing the Automated Test Framework (ATF), recording results, and collaborating closely with the team to identify and resolve any defects or bugs.
• Collaborated closely with stakeholders to gather requirements, conduct system analysis, and propose suitable ServiceNow configurations and customizations.

St Louis, Missouri, United States

• Identified and Recommended the ITIL v3 methodologies to delivered technical methodologies around the ServiceNow platform.
• Governance, Risk, and Compliance application developed and implemented with Policy and Compliance Management, Risk Management, Audit Management, and IT Security Management.
• Designed and developed custom ServiceNow reports using ServiceNow Reporting and Performance Analytics..

Hyderabad, Telangana, India

Bengaluru, Karnataka, India

• Implemented, documented and maintained the ServiceNow platform to meet specific business needs to support ITIL and business processes.
• created the new Applications and Modules, custom tables in ServiceNow.
• Designed email templates by using html and jelly scripting and used them in notifications.
• Imported Configuration Items (Cl) from third party applications using import set tables.

Hyderabad, Telangana, India

• Installed and configured Footbridge Change Management application.
• Extensively involved in the customization of Helpdesk Application 5.6 for the support center department.