• Led the implementation of ITOM solutions following industry best practices, ensuring optimal performance and efficiency.• Employed cutting-edge software testing tools and processes, expertly executing the Automated Test Framework (ATF), recording results, and collaborating closely with the team to identify and resolve any defects or bugs.• Collaborated closely with stakeholders to gather requirements, conduct system analysis, and propose suitable ServiceNow configurations and customizations.

• Identified and Recommended the ITIL v3 methodologies to delivered technical methodologies around the ServiceNow platform.• Governance, Risk, and Compliance application developed and implemented with Policy and Compliance Management, Risk Management, Audit Management, and IT Security Management.• Designed and developed custom ServiceNow reports using ServiceNow Reporting and Performance Analytics..

• Implemented, documented and maintained the ServiceNow platform to meet specific business needs to support ITIL and business processes.• created the new Applications and Modules, custom tables in ServiceNow.• Designed email templates by using html and jelly scripting and used them in notifications.• Imported Configuration Items (Cl) from third party applications using import set tables.

• Installed and configured Footbridge Change Management application.• Extensively involved in the customization of Helpdesk Application 5.6 for the support center department.