Chandra Bose Email & Phone Number

Bengaluru, Karnataka, India

Bangalore

As Solution Architect, I provide strategic direction to operations for Honeywell Global Service Design and Delivery (UC) Group. I also lead high-performance team of Senior Architects (UC and Mobility) and act as a Solution Architect for Unified Communications.Furthermore, I foster a culture of sustainable change, business revolution & system excellence while streamlining a strategic IT Operations. I define simplification opportunities to enable more agile operations that deliver enhanced insights and analytics.Key highlights:✔Designed and architected the entire Global Contact Centre solutions for Honeywell business units at a global level✔Led Global design and architecture of Microsoft Lync 2010 and Lync 2013 UC platform✔Directed the Global Voice Transition Strategy to IP telephony in entire Honeywell✔New Products and Technologies; write POV, white papers and position papers✔Deliver direction to 25 contractors comprising Business Analyst, SDL, QA and Testers, Architects, O&M Engineers✔Drive techno-functional initiative efforts towards the success of Global Contact Center Program Rollout; Impact: Ensured efficient migration to NICEInContract CCaaS Platform✔Lead robust technology roadmaps across tech symposiums (internal & external), vendor workshops, presentation, negotiations, RFPs and RFI✔Contribute towards the success of TCO and ROI Model while defining RFP and vendor’s SOW as per transition strategiesMoreover, I manage all phases of standardization deployment, quality assurance, development and service delivery towards transformation. I play a vital role in defining standards & guidelines at global level for Honeywell in UC and Contact Center Domain.

Pune, India

As Senior Solution Support Engineer, I deliver pre-sales, post-sales, remote & onsite engineering support of hardware systems, Linux operating systems, IP Networking and applications for client's customers and service center. I deployed value-driven remote and off-site isolation, diagnostic, resolution tools, documents to resolve IT project issues. I also coached Field Service Teams and Business Partners.Key highlights:✔Gained global exposure (Germany)and provided support across varied stadiums and hotel venues✔Earned Personally Signed Memento from the Chairman and CEO of Avaya Don Peterson for the delivery of support services✔Received a Letter of Appreciation from Avaya Chairman and CEO Lou D’Ambrosio

Dubai Uae

Highlights• Extended presales assistance to the sales staff on all voice and VOIP application setup.• Stellar role in leading operations & presales activities for complete voice and VOIP solutions including EPABX, voice mail, call centers, hospitality and networking environments.• Worked on technical aspects of the tenders, prepared BOQ and designed new projects/business opportunities. Worked on major RFPs, RFQs for different customer types and provided necessary presales support.• Conducted field trials and product testing with the local PTT Etisalat for Avaya and MITEL range of EPABX for getting Type Approvals and Site Specific Approval.• Conducted site survey, prepared plan layout in continuous interaction with customer and other vendors for flawless installation.• Independently handling all the presales and I&M activities related to voice, data and VOIP applications.• Responsible for timely collection of AMC and generating orders and business leads.

New Delhi

Highlights- Worked as a Field Support engineer responsible for handling customer support issues and new infrastructure deployments.- Independently deployed and managed Office Telephony and Call Center solutions from Avaya and OKI Technologies in Gurgaon region with more than 20 high profile customers from various industries i.e BPOs, Manufacturing, Airlines, Financial Institutes, Technology giants and FMCGs.- Responsible for E2E life cycle management of the projects.- Deployed one of the largest BPO in north India i.e GE Capital on Avaya G3R Platform.

Diploma (3 Yrs Regular), Electronics And Communications, First Division

Activities and Societies: Quiz, Debates, Sports 3 yrs full time Diploma in Electronics and Telecommunications

Senior Secondary (12Th Class), Science

Activities and Societies: Quiz, Sports, Olympiads, etc