Accredited as a vision-oriented IT Professional who brings forth almost 3 decades of experience in directing Transformation Programs, Infrastructure Services & Operations in order to achieve Business objective(s). My aim is to bring agility to benchmark the corporate landscape, improve user experience and reinforce business growth by ensuring end-to-end delivery of Project. Organizations worked with: Honeywell Technologies Solutions India ⇐ Avaya India Private Limited ⇐ Telematics LLC (UAE) ⇐ Tata Telecom Limited, IndiaOver the years, I have defined future strategies, technology roadmaps & AOP with capability to conduct monthly MOS with VP CCEX to discuss on KPIs, ROI. I hold experience in designing the Global Contact Centre and streamlining operations across diverse company’s verticals.Certified: Technical Certification | ITIL Foundation V2 | Honeywell Project Manager | Six Sigma Green BeltAs Project Management Specialist I manage the entire IT architecture structure towards successful program delivery and infrastructure performance excellence. Further I also lead business teams to evaluate data and converts into technical documents while leading development & delivery process.Some of my competencies in brief:✔Ensure high quality data management within project scope and improving IT operational and infrastructure adeptness✔Meet business process-supporting technology needs and high-impact IT project / program goals✔Manage the complete contact center service from (strategic as well as tactical outlook)✔Drive intelligent transformation strategy to meet business goals (short & long term) and reduce capacity bottlenecksBesides I lead a team of Contractors and responsible for their coaching, mentoring, KPI, service delivery and productivity outcomes. I promote the constant evolution of digitization, transformation, and long-term stakeholder engagements.If you feel, I could be a strong addition to your team, please feel free to connect with me at: cbose175@yahoo.com