Provided Data Management services under a Venesco contract with the Integrated Warfare Systems (IWS) program, a component of the Department of Navy (DoN).

Working under the supervision of the Campus Dean, supported the academic mission of Strayer University. Ensured Learning Resource Center functioned properly and assisted students, faculty and staff in its use. Actively supported information literacy efforts through 1:1 or small group student instruction. Assisted student’s with career services needs and general computer use and assisting with computer issues as able.

Interfaced with current and prospective students and provided valuable administrative and coordination support to the campus Operations and Academics staff.

Provided Configuration Management and Database Management services under a CSRA contract with the Littoral Combat Ships (LCS) program, a component of the Department of Navy (DoN). CSRA, formed by the merger of CSC-Gov and SRA, provides full life-cycle support for all phases of systems engineering and development, production, operations, configuration management, training, service desk, and IT security for DoN under the LCS program portfolio.

Provided Configuration Management and Report Production services under a CSRA contract with the U.S. Citizenship and Immigration Services (USCIS), a component of the Department of Homeland Security (DHS). CSRA, formed by the merger of CSC-Gov and SRA, provides full life-cycle support for all phases of systems engineering and development, production, operations, configuration management, training, service desk, and IT security for USCIS under the SPAS program portfolio.

Assisted in analyzing and evaluating existing or proposed systems and devices to process data. Assisted in developing documentation of the system specifications, including system scripts, system installation procedures, system backup and recovery techniques and system test methods. Troubleshoots basic network problems; monitors and evaluates system performance. Analyzed, installed and configured applications as needed. Established basic operational databases, software configuration controls… Show more Assisted in analyzing and evaluating existing or proposed systems and devices to process data. Assisted in developing documentation of the system specifications, including system scripts, system installation procedures, system backup and recovery techniques and system test methods. Troubleshoots basic network problems; monitors and evaluates system performance. Analyzed, installed and configured applications as needed. Established basic operational databases, software configuration controls and system interfaces for computer system(s). Assisted in maintaining file servers and network access; documents and analyzes system anomalies to ensure optimum equipment performance. Prepared systems for operational use and supports operational tests. Gathered information from users for analysis of problem areas and prepares elementary feasibility studies. Show less

Provided on site technology support and troubleshooting. Worked closely with Global Help Desk to resolve major issues and problems. Daily downloaded exams to individual CPUs. Installed updates to exams as needed. Maintained network and servers. Installed server and Net Switch for testing center. Responsible for daily operations and office management of corporate testing site. Worked closely with off-site Test Center Manager to ensure testing site ran smoothly and effectively. Trained temporary… Show more Provided on site technology support and troubleshooting. Worked closely with Global Help Desk to resolve major issues and problems. Daily downloaded exams to individual CPUs. Installed updates to exams as needed. Maintained network and servers. Installed server and Net Switch for testing center. Responsible for daily operations and office management of corporate testing site. Worked closely with off-site Test Center Manager to ensure testing site ran smoothly and effectively. Trained temporary employee on policies and procedures to prepare for Test Center Administrator Certification exam. Show less

Designed and implemented training materials. Managed workflow while training coordinators on eligibility policies and procedures. Responsible for all administrative aspects of several Federal Subsidy programs. Provided first-rate customer service while maintaining communications with subsidy applicants and child care providers via telephone and electronic mail regarding application status.

As Eligibility Coordinator, used Microsoft Excel to stream-line refund requests and reporting as database for mail-merge. Resolved clients testing issues with research and implementation of new policies. Trained temporary and newly hired staff on eligibility polices and procedures. As General Information Coordinator, processed certification applications for national holistic certification program. Answered general inquiries regarding application and certification process.