- Collect on all balances owed for all provided county programs- Lead communication efforts with clients to reach account resolution - Collaborate cross-functionally to ensure accuracy of payments - Monitor and update daily recovery accounts reports that showcasing new balances owed- Monitor payment report and adjust payments based on inbounds - Yearly training focused on tax offset program- Process return mail and update client information accordingly - Ensure accuracy on outgoing correspondence to clients

- Collected on all levels of delinquency, with a focus on 120 days or more and B2B- Trained all new department employees - Managed multi-million dollar home builder portfolios and their accounts- Initiated shut down and restart of services for clients - Supervised inbound payment cycle and to ensure accuracy- Updated daily and monthly reports

- Throughout career at San Mateo Credit Union, performed in the top 3% of all collectors - Represented the credit union in small claims court- Worked cross-functionally with lending department to ensure proper loan initiation - Collaborated with vendors to coordinated repossessions of assets - Collected on all levels of delinquency- Completed foreclosures processes on properties - Led the process of assigning repossessions - Completed FDCPA yearly training