Client Education & Training: Delivered comprehensive training sessions on pharmacogenomics and diagnostic testing to healthcare professionals, enhancing client proficiency and satisfaction.Strategic Account Management: Oversaw a diverse portfolio of accounts, representing the organization in external engagements while supporting internal teams. Resolved laboratory discrepancies and ensured information flow optimization.Revenue Growth & Retention: Grew client base through upselling diagnostic solutions, leveraging expertise in behavioral health and personalized medicine to tailor offerings.Cross-Functional Collaboration: Partnered with marketing, clinical support, and operations to align goals and improve service delivery, nurturing vendor relationships.CRM & Data Analysis: Optimized sales and management communication through advanced CRM tools, ensuring precise tracking and actionable insights.Industry Representation: Attended trade shows and industry events, fostering strategic partnerships and expanding business opportunities.Onboarding Leadership: Spearheaded customized onboarding and training programs to accelerate client adoption of services.

Operational Leadership: Directed operations across multi-specialty departments, including Sleep, Pulmonary, ILD, and Infectious Disease, ensuring cohesive workflows and service excellence.Policy Design & Execution: Developed and evaluated departmental policies to align with regulatory and organizational objectives.Team Development: Mentored and coached team members, driving productivity and quality improvements through regular evaluations and constructive feedback.Collaboration & Team Building: Cultivated a culture of teamwork and cooperation, serving as a role model for staff.Patient Communication: Enhanced patient-provider interaction by streamlining communication channels, improving scheduling and care delivery.Resource Optimization: Configured provider templates to maximize scheduling efficiency and resource allocation.Process Enhancement: Identified and implemented strategies to improve departmental efficiency and patient satisfaction.

Audit Coordination: Collaborated with Kaiser Permanente to review claims, detect overpayments, and confirm data accuracy.Administrative Oversight: Provided operational support to auditors, managing correspondence, and generating detailed reports.Technical Expertise: Proficient in CPT, HCPC, DRG, and ICD-9 coding, leveraging tools such as Microsoft Office, Excel, and Citrix to process submissions and validations.

Lead Conversion: Closed inquiries generated through diverse channels, guiding prospective residents and families through decision-making processes.Relationship Building: Developed and maintained relationships with referral sources to drive admissions.Industry Knowledge: Applied expertise in CPT, ICD-9 codes, and managed care systems to support operational objectives.

Admissions Management: Coordinated the admissions process, maintaining occupancy levels and meeting patient criteria.Community Engagement: Conducted outreach with healthcare professionals and special interest groups to promote hospital services.Referral Processes: Supported case managers in navigating Medicare and managed care systems to secure patient approvals.