Serves as primary contact for assigned customers and internal resource for client day to day questions, escalations, and is a back-up for other departments •Mastery of complex back office processing • Respond to inbound emails, fax, chat, and phone calls within SLA requirements per contracts • Effective at proactively seeking customer impacting information and data, can interpret, act and update data effectively and demonstrates exceptional multi-tasking skills • Provide input into department standards and processes • Client support activities will include account maintenance, setting up new accounts, order processing, user security, report generation, reconciliation, funding, and billing questions • Makes decisions regarding the set up and support of the clients assigned to their care • Completes the processing of customer requests with minimal assistance and maximum efficiency • Availability by cell phone after hours may be required

Responsible for developing vendor relationships for our new and existing clients, and developed new ways of reporting success of campaigns.Worked with clients to convert their vendors from manual check payments to electronic payments.Assisted in implementing the relationships sold, and worked closely with project managers and the rest of the sales team to develop plans to retire quota.Utilized Integrity Selling to maximize vendor enrollment and generate revenue. Presidents Club last 3 years 2013/2014/2015

Set up and monitor approved FastTrak clients, funding to fuel accounts, manage portfolio of over 100 clients with monthly receivables of approximately $700,000, and coordinate all information for new client set up with Factor soft system. Initiate and review results for UCC searches for prospective clients, initial and ongoing timely communication with clients, and monitor factored sales, disputes, and reserves. Coordinate resolution of any problems with appropriate Financial Services personnel and contact debtors within 10 days to verify invoice information.

Permit collections with portfolio consisting of re-sellers, national accounts, and some regular accounts, credit desk back up.Returned checks, gathering and analyzing data and other research related issues, making applications and corrections to accounts, customer service and collection functions. Respond to and resolve customer concerns about collection activities, and billing disputes. Retrieve charge backs and ticket requests, type statements, reports and correspondence utilizing Word and Excel.