• Hands-on experience in Capital markets, Manufacturing, Travel & Transportation, Training & Learning, and Retail & CPG domains• Possess skills for various process and engagement models including:o Development projects - Agile & Iterationo Production Support – ITILo Enhancements – Iterationo Different Revenue Models - Fixed Price, Time & Material, SLA based, Fixed Capacityo Risk and Compliance SPOC for the account• Skillfully lead a team of 100 members & drove them towards process efficiency; managed the complete business portfolio worth 10 million USD annually • Extensive project management & governance experience; proficient in grasping the big picture, conceptualizing, developing, implementing solutions, partnering closely with business leaders & stakeholders to achieve higher levels of efficiency & effectiveness• Achieved high customer satisfaction: With on-time delivery and within budget of the programs which led business growth• P&L Driver & Revenue Accelerator: Drove the operations for the organization, employed a pragmatic approach, and catapulted the profits• Expertise in setting out program standards for various operational areas, implementing quality systems & procedures to facilitate a high-quality experience, while adhering to the SLA and business services; gained 3 years of onshore experience at customer location• Directed strategic delivery projects and initiatives comprising re-engineering of business service processes & operations; evolved delivery process and influenced operational issues across the organization• Delivery Anchor with success in delivering solutions for core business issues and positioned the organization to reach the next level of profitability through technology introduction