Manage the sales ledger, keep a track of payment terms and credit limits. Contact customers on a regular basis using email and telephone to ensure payment of outstanding invoices Resolve all finance related problems and queries for customers, send copy invoices, proof of delivery notes, credit notes, and liaise internally to progress any problems being dealt in any other departments Credit check new customers and complete new customer accounts Continuous reconciliation and matching on customer accounts Liaise with the customers on remittance discrepancies Multi-Currency Cash allocation Release customer orders Coordination with external debt collection agency Management and updates of litigation cases as per requirement Liaise with sales teams and customer services Credit card payments Weekly reporting issued to management team and aged debt reports

Collection of outstanding debt from across the world Coding and posting cash receipts in GBP (£), USD ($) and EUR (€)Coding remittances advice on a daily basis and matching to cash receipts Liaise with all stakeholders (Internal and external) to ensure customer accounts are fully reconciled. Dealing with customer enquiries relating to invoices and statements as and when required Investigating unallocated cash receipts and contacting clients to receive remittance advices Contacting customers and checking overdue accounts, applying the company’s credit control policies for the new sales orders approval Raising manual invoices when needed using salesforce and SAP business one Taking and processing Credit card payments Weekly debt reporting Processing Refunds Updating of the customers information on SAP Assistance in the bank reconciliation Answering queries from various departments on timely basis and assisting their month/period end activities

• Completion of bank reconciliations on weekly and monthly basis to be reported to GL leads for approval.• Responsible for daily processing of A/P payments and cash receipts (multi-currency banks transactions for the various countries across EMEA including Spain, France, Portugal, Cuba and Middle- East countries and Corporate accounts including cheque, credit card, petty cash and electronic BACS bank receipts.• Identifying and documenting the differences in the reconciliation sheet.• Journaling the intercompany transfers, refunds, FX differences and bank charges to correct GL codes for reconciliation purposes.• Answering queries from various departments on timely basis and assisting their month/period end activities.• Ensuring timely communication with AP and AR responsible persons for clearing the open items on weekly basis.• Responsible for processing cash allocation, credit notes to customer account• Reconciling disputes promptly and professionally across EMEA• Liaison with all necessary stakeholders (internal and external) to ensure customer accounts are fully reconciled• Ensuring all queries raised are dealt with promptly and professionally• Assisting with new process implementationsAchievement: Successful implementation of new accounting system SAP (ByD) without hampering the daily posting of the transactions in a very proactive manner, Training of the (6) cashiers and the assistance as a super user for the new regions ( Latin America and USA) migrated from JDE to SAP.

• Collection of outstanding debt from across EMEA customer base• Customer Credit Risk assessment and credit analysis ( U.K., Spain and Portugal)• Query resolution • Account reconciliations• Cash Allocation,Credit note and debit note processing to customer account • Reconcile disputes promptly and professionally across EMEA• Liaise with all stakeholders (Internal and external) to ensure customer accounts are fully reconciled. • Led successfully the transfer and transition phase of Spanish, Portuguese and Cuban ledgers from Madrid to Bracknell in the months of January and February 2015. Achievement: 1. Reduced to 30% of the aged portfolio in two months and in October 2014, stood as the best credit controller among 19 credit controllers after having collected 2.1m £ (98%) of the total target for the month. 2.After the transition, the aged debt and the provisions of Spanish, Portuguese & Cuban ledgers got reduced (10%-15%) with respect to YE 2014

• Accountable for the accurate and timely billing of Acision’s global customer portfolio (South and North American customers) of about 60m USD in Agresso ERP.• Resolving billing disputes quickly and efficiently• Assisting with cash collection (around 5m USD/month average of the assigned portfolio)• Producing robust billing and cash forecasts, budgets and variance analysis• Work with the business to drive process improvement relating to billing and cash• Functioning closely with Account Managers who own the Client relationships.• Working in a B2B environment and dealing with external AP departments• Cash allocation on the ledger in Agresso• Raising the credit notes when required• Working with various types of LC and other credit risk mitigations• Undertake account reconciliations as requiredAchievement: Reduced the aged portfolio ( of more than 90 days) by 35 % in the first three months of joining the company

• Answer incoming calls from Lycamobile customers in The U.S.A. in Spanish, Hindi and English responding to their requirements in an efficient and timely manner to ensure customer satisfaction• To escalate issues to concerned internal departments or team leaders as and when required• Ensure adherence to product scripting in all customer communications• Fault resolution and raising tickets to all departments• To report any technical faults to the NOC/IT Duty Manager• Manage and maintain product related databases in line with the specified KPI’s • Ensure quality of data capture from customers• Support all departments with any other business specific tasks like dealers

 Dealing with a sales ledger of international clients Undertake account reconciliations as required Chasing payments via telephone, email, letter and fax to national and international clients Post payments and allocate as required on customer account in a timely manner Maintaining ledgers in Sterling, Euros, US & Canadian Dollars Solving of invoice queries efficiently and inline with customer expectations Identify changes in payment patterns and propose action to avert indebtedness Providing ad-hoc reporting as and when requested Monitoring of high risk, pre-payment clients and credit limits Managing and developing relationships with the sales teams so the highest level of customer service is provided to all clients and any problems are dealt with effectively and efficiently Handle disputed bills and negotiate to bring payment within the agreed terms Monitoring queries on a weekly and monthly basis Maintain accurate records of all chasing activity and ensure the Credit Control Manager is informed of any account issues Prepare files for transfer to the Debt Recovery department

• Credit analysis ( DB, Credit Bureau, sector/ business risk,management, profitability, liquidity and solvency related risks) for the Financing of the products through leasing, lease-back, renting, rent to rent, hire-purchase, floor planning & loans for the companies (SMEs) & self employed entrepreneurs• Recovery of assets,personal visits to the debtors in order to arrive at extra-judicial agreements, day to day contact with lawyers on the cases in legal phase,re-scheduling of the payment terms,end-of-contract, after care and write offs and remarketing activities,assistance in selling the recovered assets, weekly reporting of the portfolio in arrears and monthly Risk Forecasting and provisions to the head office• Manage and optimize the assigned Collection portfolio (More than 60 days) by analysing the solvency, liquidity problems and debt payment capacity of the clients, ensure payments, drafting and sending of legally valid dunning letters,preparing the files for the judicial process, generating the credit notes and interests and other fees invoices,rescheduling of the payment terms, negociation with the customers in arrears, liaise internally to progress any problems being handled in any other department to ensure the payments, ensure correct cash allocation & accounts reconciliations,setting the provisions of the new customers in default (write downs)

• Email, letters, and telephone to contact debtors ( 400 customers in the default Portfolio of the mortgages and 200 in revolving credit accounts) and ensure the payment of outstanding amounts,resolving all administrative problems for the clients in order get payments , sending copy of unpaid invoices, ensuring the correct and timely cash allocations (90% of the customers dealt were British and Irish Expatriates)

• Training in the Retail Banking and Assistance in the implementation Project of the newly acquired company consolidation in the BSCH group.

• Organise meetings, assistance to the Global Purchase team in the preparing the presentations, MOUs (Memorandum of Understanding), Auctions of the supplies needed ( like Antennas and other equipments for the network coverage), translations, bookings the Hotels, flights, cars for the team members visiting other places , day to day contacts via mails and telephones with other offices in Newbury, Düsseldorf, Cairo, mantainance y edition of the contracts with the suppliers , use of the SAP application for the supplies of the office materials for the team

• Bookings and sales of the air tickets, general enquiry, contacting tour operators, participating in the fairs

• Control of the stock, preparation of the orders, placing orders for the new stock,Coordination of the delivery of the products and if lost on the way processing of the insurance claim, written and verbal communication with the customers in Portugal and Spain, several weekely reporting for the management