Chandra Kumar Chhetri Email & Phone Number

Dubai, United Arab Emirates

* Ensure excellent service and maintain high levels of customer satisfaction.* Oversee and manage store administration, ensuring compliance with policies and procedures.* Maintain outstanding store condition and uphold visual merchandising standards.* Propose and implement innovative ideas to expand market share.* Conduct personnel performance appraisals to identify training needs and establish career paths.* Handle and resolve issues arising from staff or customers, including complaints and grievances.* Ensure adherence to store opening and closing procedures. * Report directly to the Area Manager, providing updates and necessary information.

Sharjah, Sharjah Emirate, United Arab Emirates

* Develop and execute business strategies to enhance customer satisfaction, increase store traffic, and maximize profitability.* Train, motivate, mentor, and provide feedback to the sales staff to achieve sales goals.* Perform additional duties as required in the role of a store manager.* Manage and assist in training for the CCO (Central Cash Office) department.* Supervise the Central Cash Office operations to ensure efficient and accurate transactions.* Provide exceptional customer service, handling customer inquiries, and resolving issues.* Collaborate with the team to achieve results, work under pressure, and contribute to strategic planning efforts.* Collaborate with other managers to identify training needs and develop strategies to address them.* Stay updated with industry trends and best practices in customer service to incorporate into training.

Dubai, United Arab Emirates

* Develop and implement training programs for the Customer Care Operations (cco) department.* Train new employees on customer service techniques, company policies, and procedures.* Provide ongoing coaching and support to CCO staff to enhance their skills and performance.* Monitor and evaluate the effectiveness of training programs and make necessary adjustments.* Collaborate with other managers to identify training needs and develop strategies to address them.* Stay updated with industry trends and best practices in customer service to incorporate into training.

Dubai, United Arab Emirates

* Supervising the customer care operations (CCO) department.* Ensuring smooth and efficient operation of the customer service desk.* Managing and overseeing the activities of customer service staff.* Providing guidance and support to customer service representatives.* Resolving escalated customer complaints and issues.* Monitoring customer interactions and ensuring high-quality service.* Implementing customer service policies and procedures.* Conducting regular training sessions for customer service staff.

Dubai, United Arab Emirates

* Greet customers and provide a warm welcome.* Assist customers in locating products and answering their inquiries.* Handle cash transactions accurately and efficiently.* Operate the cash register and handle various payment methods such as cash,creal caras, and vouchers* Scan and bag items for customers.* Process returns, exchanges, and refunds following company policies.* Maintain a clean and organized checkout area.* Ensure pricing accuracy and update prices when necessary.* Promote store loyalty programs and encourage customers to sign up.* Upsell and suggest additional products to enhance the customer's shopping