IT Project completed 2021 - 2022- Change email from Lotus notes to Office 365- Replace the Ommi switches- PC Refresh from windows 7 to windows 10.June 2020 - 22 December 2022 (Additional Roles)- Overall in charge of IT, Security, Safety and Maintenance - Prepare OT for Security- Apply for Fire Cert- Managing vendors- Providing action plan and budget to Top Management - Replace or update IT Equipment7 November 2014 - June 2020- Provide and organization day-to-day support, such as hardware and software- Implementation and upgrade of a new system- Coordinate and manage the vendor- Creating email address in lotus notes

- Mainly provide technical support and consultation for Actuate BIRT Performance Scorecard, SAP Profitability Cost Management and MyABCM.- Lead the ABC (Activity Based Costing) and Scorecard Projects.- Alerting customer of new release, bug fixes, and possible issues.- Migration of software if there is any new feature or new update.- Provide technical support to the clients- Provide presales and post-sales support- Provide feedback and recommendation- Conduct training

- Lead the Operation day to day operation and ad-hoc project- Monitoring the cases and service request- Provide technical support- Resolve all cases that escalated by helpdesk agent for hardware and software.- Update and close all cases on service desk.- Update asset list if there is any movement or new equipment.- Lead some of the ad-hoc project such as disposal asset and asset tagging.- Check backup if the backup log. (SA)- Account creation, deletion and disable. (SA)- Managing the folder right permission. (SA)- Create print queue. (SA)

- Lead and monitor day to day operation for helpdesk and desktop.- Be-professional on the job to ensure customer satisfaction.- Resolve any issue between helpdesk engineer and users or other team members.- Plan and submit the progress of any ad-hoc project every week to project manager.- Maintain accuracy of asset lists and software list.- Submit draft report to project manager every month.- Access right such as folder access.- Account creation, deletion and disable.

- Performed diagnosis email, and software using for medical equipment.- Resolve virus problem and Spy ware problem.- Format or reinstall or cloning OS like Windows 98, Windows 200 and Windows XP and all the software Medical equipment software such as OTM, RMS and Isoft.- Apply all desktop policies and procedures to all PCs or laptops.- Be-professional on the job to ensure customer satisfaction.- Report entire case that is done to helpdesk and team leader at the end of the day.

- Perform first level problem diagnosis and resolve the problem to computer software and hardware such as PC, laptop, printer and projector breakdown.- Network troubleshooting such as checking LAN, server or network equipment.- VPN troubleshooting.- Make sure all the equipments are working properly.- Re-installation of software such as operating system, application software- Resolve virus problems.- Checking the backup log every day and to ensure the backup is successful- Asset and component inventory tagging.- Scanning hard disk for de-fragmentation and bad sectors.- Be-professional on the job to ensure customer satisfaction

IT Auditor:- Understanding of IT/IS business unit in RGM international in Riau.- Conduction IT audits field work including general and ad hoc.- Analysing the flow of IT/IS business unit to make sure all the security, procedures are following company procedure.- Giving recommendation and follow up for the case.- Backup and Recovery, Environment Security, Physical Security, Policy and Procedure, Firewall Policy, Job Schedule, Local Area Network, Logical Access Security, Server Room, and IT Helpdesk