Chandra Love Email and Phone Number

•Conduct mapping and validation sessions with client to educate and present the process flow.•Provide creative ideas and execute proof of concept that successfully automates manual process.•Manage Mapping database to ensure all content is up-to-date. Debug and support team with issues that occur within the database and Excel tools. •Build queries and provide results daily for requests received from client or team. •Collaborate daily with Subject Matter Experts and Conversion Programmers to ensuremapping instructions will meet the client’s processing needs and the system requirements.•Troubleshoot system errors to ensure the issues are not data or coding related.•Analyze reports from the source systems to understand the data and perform pre-mapping before meeting with the client.•Provide validation statistics and project status during data validation events to management and client timely.•Responsible for writing and maintaining the mapping instructions via an Access database tool.

•Conduct analysis and do proactive research into the nature of business problems and develop methodical approaches of resolving problems or enhancing results. Tools include using Excel at a high level, Visual Basic programming, creating Access databases, SQL programming, Cogent database software, PowerPoint, and dedicated industry software.•Work with outside groups in Pennsylvania, Dallas, Iowa, and India to understand their work processes and assist in the development of enhanced data gathering, analysis, and reporting.•Manage multiple projects simultaneously. Collaborate with management and business units on project objectives, analysis methods, techniques, and other tools for achieving effective solutions.•Serve as project lead in developing a business process where a group's needs are being met by working with a third-party database software firm. Created the logic and layout for the templates, worked with the consulting firm, did testing and trained the group, and created the reporting. This database solution is applicable to any industry.•Define business models and processes that result in effective business decision making and efficiency improvement.•Responsible for business analytics, trend identification, projections, and presentations that assist senior management with business decisions.

Supervise staff; time cards, time off; escalate and monitor human resource issues or concerns; set goals and prepare/present performance reviews; assist and implement training for new employees or as needed for current staff. Prepare written Individual Performance Plans, Performance Improvement Plans, establishing targets and goals for the individual team membersManage and monitor operational workflow and loan level activity for the team; review, prepare weekly/monthly reports. Review department performance; plan weekly department meetings. Identify emerging issues or trends and elevate as needed.Adhere to Government, investor, insurer and master servicer guidelines, rules and regulations, as well as local/federal laws. Review, respond and communicate to the team any changes to the guidelinesProactive resolution to escalated items; interact with all default departments for issue resolution Monitor outsource vendor performance; make recommendations for change as needed; escalate performance issues timelyMonitor and update written policy and proceduresInternal customer support: Peers in Foreclosure, Loss Mitigations, Tax, Insurance, Bankruptcy, Default, Accounting and Property Preservation.External customer support: Vendors, Attorneys, Trustees, Governmental agencies

Ensure system coding and documentation is complete and accurate within portfolio.Compose and provide reinstatement quotes to the states within deadline. Complete all tasks assigned tasks within external and internal deadlines.Hardest Hit Funds Liaison. Communicate with states daily and provide timely responses. Anaylize cash application daily to ensure HHF funds are posted accurately.Pursue process improvements to create efficient and accurate production.Identify gaps in the process and provide solutions.Adhere to all HHF state regulations and requirements. Maintain updated regulations and requirements to each states HHF program.Create and run daily reporting to ensure timelines are not missed.Provide monthly status reporting to investor’s.

Assist with various special projects and meet dead lines timelyObtain and analyze paid claims, post audit reports, foreclosure laws, Attorney bills, Government regulations: Monitor results to identify trends that can close gaps in the processCreate solutions and/or ideas to improve the efficiency of the current process flow and eliminate unnecessary loss/spending Designed and implemented Excel tools currently utilized to increase production, improve accuracy and reduce risk for audit findings for the team. Exceed monthly production goals and maintain record of daily progressComplete a Loss Analysis accurately: Reconcile claim payments, identify cause for outstanding balance and assign loss to responsible departments/vendorsPerform quality review of outsource production, document findings and communicate results monthlyCommunicate with Attorneys, Venders and Insurer dailyFile claims, supplemental and appeals to recover company expenses