Service Coordinator
CurrentProgram Delivery Prepare individualized budget proposals. Design, staff and implement programs, as needed, to address identified needs of the Individual, including, but not limited to, behavioral, routine, self-help, social, community access, and communication. Work in conjunction with department Managers to develop appropriate practices and procedures. Regularly travel to Individual or family homes, events, or other meetings in the community. Conduct intake procedures as required. Human Resources Management Conduct recruitment processes in collaboration with Human Resource Management. Ensure adequate levels of staffing are maintained, to meet requirements for delivery of services. Provide ongoing supervision to direct service personnel and other Disability Services team members as needed. Conduct performance evaluations of direct service personnel. Consult with Human Resources in all performance management-related issues at the earliest opportunity. Manage conflict resolution involving direct service personnel and/or families. Support direct service personnel to find resources for required training, as requested. Administration Coordinate schedules for direct service personnel in accordance with Individuals’ (clients’) contractual hours. Monitor Individuals’ hours and days served on a bi-weekly basis. Review and authorize bi-weekly payroll submissions. Ensure that all files are accurate and up-to-date, inclusive of all written documentation. Schedule and facilitate all direct service personnel meetings. Attend all regularly scheduled department meetings. Work collaboratively with other Coordinators to take regular shifts in the on-call rotation. Notify the department Manager, Service Delivery of: • Individuals for which service can no longer be provided. • Matters involving personnel disciplinary action. • Critical incident reports. • Any matter which potentially impacts the reputation, budget and/or finances of YWCA Edmonton.
