Product Analyst
CurrentDeveloped diverse summary reports and visualizations in Power BI and Microsoft Excel to assist executive-level management with data insights.Extracted unstructured data from COSMOS database containers for report generation using Power BIEstablished data relationships and addressed dataset mapping challenges for accurate reportingUse Microsoft SQL Server Studio 18 to extract customer data, transform it, and load it into target systemsUses technical understanding to question and resolve issues raised by clients.Coordinate with developers for the issues received in tickets to fix them for clients and follow up with other teams on the issues that require code change and inform the clients accordinglyIdentify and communicate opportunities to improve efficiencies in operationsManaged customer relationships and addressed time-sensitive tickets, ensuring prompt and effective resolution