Help enterprises realize business outcomes driven by digital transformation solutions. Foster businesses overcome their challenges by improving operational efficiency and customer experience leveraging Microsoft Dynamics ecosystem.

Strategic leader delivering transformative solutions for Enterprises across diverse industries. Aligning organizational goals with market trends to foster innovation, operational excellence, and sustainable growth driving value.Proficient Enterprise Solutions Consultant optimizing business value by designing scalable solutions that seamlessly integrate with existing processes, delivering measurable value across diverse enterprise systems.

Platform led Digital Transformation with focus in Retail, Distribution, CPG, Manufacturing and Diversified Industries. Leverage Intelligent Industry Platforms built on Microsoft Dynamics 365, Microsoft Azure & SAP Hybris. Design thinking-led innovation and strategic engagement models to deliver sustained long term value to customers.

Account Management in manufacturing & consumer goods, government and utility customers.Ownership of P&L and customer relationship, accountable for delivery of services. Nurture CxO relationships, collaborate with IT and business team for effective transformation initiatives Proven track record with consistent delivery assurance, strong customer relationship, up-selling and cross selling business transformation opportunities Reference able customers increasing brand value by hand holding them in their journey towards automation and digital growth Key Initiatives:- BI / DWH transformation for key subject areas of HR, Casino, Hotel, Food & Beverages enabling single view of the consumer and citizens for a local government division.- Advanced predictive analytics in establishing consumer behavior & spend pattern- Application portfolio rationalization reducing cost of support / operations- Geospatial mapping of network element on mobile devices using Cognos ESRI to help provide a visual interface to identify and address network issues for Casino floor- Transformation initiatives in convergence of IT and Operations Technology for a leading North Western energy utility company- SCM Finance and HR transformation programs implementing various modules using PeopleSoft and re-engineering business processes- IT Service management process consultation and technology implementation for a large Utility and Government customers including Incident, Change, Service Request, Problem management- Automation led initiatives by consolidating event aggregation, Application and infrastructure monitoring platforms: Zenoss, NetScout & AppDynamics with Moogsoft- Automation of Application and infra support with DevOps tools- IoT initiative using ThingWorx enabling remote monitoring of critical equipment for preventive maintenance and to avoid system down time- Transform Field Services operations provisioning CRM on mobile and re-engineering the business processes

- Account Management for a large Global Consumer Goods companies in food and beverages industry, Strategy account planning, C-Level Relationship management, Contract negotiation, O&M management- Responsible for P&L, Solution Development, Solution and Service Delivery- Cost of delivery, OM/GM management with a revenue of 15+ Mn USD- Global Delivery service model support affiliates across several geographies: US, Canada, LATAM, Europe & APAC. Regional team for effective governance model.- End to end support of people portfolio (SAP HR), Business Intelligence for Supply and Product Line Management Business Units, Infrastructure Management- Provides managed services engagement with full spectrum of ITSM: Incident, Change, Service Request, Release, Capacity and Performance management- Collaborate with clients and various business lines to enable innovative solutions to address clients' business and technology challengesPioneered core and flex model with capacity based service models- Assisted enterprise wide standardization of business processes. Matured services for Business Intelligence, Digital Content management, Spend Analytics

- Portfolio Management for a mid-west regional bank in Commercial and Enterprise BUs, strategy and planning, C-Level Relationship management, Contract negotiation, O&M management, account oversight & leadership for a mid-west retail banking customer- Responsible for Pre-Sales, Customer Engagement, Solution Development, Solution and Service Delivery- Responsible for P&L, account Planning and drive growth for strategic lines of businesses at the bank: commercial LOB, Enterprise LOB- Collaborate with clients and various business lines to enable innovative solutions to address clients' business and technology challenges- Consultative approach collaborating with customer contacts in addressing specific business challenges and creating opportunities- Delivered engagements in areas like enterprise integration, Business service management, business and technology advisory, Application Portfolio Rationalization, CRM, Portal, Infrastructure Support, Application Testing, Infra managed services- Provided extensive thought leadership for Commercial Banking line of business in various business units: Back office payments (Cheque and non-Cheque based), treasury and cash management, credit servicing, sales and relationship management and portal management- Customer collaboration with the Enterprise line of business for their strategic initiatives- customer centricity with strong techno-functional leadership skills and People Management skills

• Governed a range of functions driving business growth for global customers with operations in Americas and headquartered in US. cultivating customer relationships, establishing strong Operations Management, Delivery assurance and manage profitable accounts• Established CxO connects focusing in key business initiatives• Tracking and monitoring of progress of complex programs with project plan and schedule / effort deviations• Managed programs of size over 8 Mn converting multiple business strategic initiatives into transformation programs spanning across Infra, BI, Application development, SAP FSCM, HCM implementations and support,• Manage scope per the agreed contract and negotiate change requests for additional scope creep• Active engagement in program planning, resource management, communications management, tracking and monitoring projects• Identify and track risks for the projects with dependencies on third party suppliers / vendorsHighly complex B2C platform for global customers supporting several of their business sites • Consulting customers improve the ITIL and ITSM maturity with consultations in Incident, Change, Asset, Capacity management and continuous service improvement• ITIL process consultation and compliance, documentation with Remedy, HP, CA and Service Now• Manage stake holder expectations with effective communication• Managing global teams of over 90+ associates across the globe• Experience supporting managed services engagements in BI, Infrastructure Help Desk, BPO• Resolving scheduling conflicts and tracking the risks in the program. Vendor management and contract management• Effective risk management ensuring projects delivered in time and within budget• Effective resource management to avoid project overruns• Handled projects both in Agile and waterfall models, effective metrics tracked in each of the engagement• Proactive bottom line management through innovative delivery models, plugged revenue leakages

Worked for a Fortune 500 European Telecom Network Provider Thought leader in developing Innovative engineering solutions for the customer, resulting in faster go-to market solutions enabling increased sales for the customer• Ensure high quality of the deliverables with no schedule / effort overrun. Change request management and release management. Coauthored with customer to define quality multiplier metrics with contractual obligations in risk and reward model with an upside revenue of 15%• Effective cost and schedule / time management, resource management• Quality assurance with collaboration from business users• Tracking status using effective project plan and reporting dashboards• Align with business objectives and derive relevant metrics to publish health of the projects• Managed services support engagement handling L1 through L4 support and minor enhancements• Identify potential risks in the project and ensure mitigation and contingency plans for the same• Ensure accurate estimations with WBS, execution on critical path of projects• Resource management with team spread across various geographical locations• Manage stake holder expectations with effective communication• Program managed a very large program with over 125 professionals located in India and Europe. Engaged in developing frameworks, upgrading platforms, build user interface, Adapters for third party COTs apps, re-engineering websites, infra hosting and collaboration with OEM vendors.o Network management solutions for 2G, 3G and EDGE networks covering entire gamut of FCAPs features: fault, performance and capacity management of telecom networkso Effective governance with stake holders spread across European and Asian countrieso 8 releases in 12 months with various services enabling the customer win more revenueso Near zero defect density with flawless executing resulting in a CSAT of 4.8/5.0

Development of IVRS applications for Small & medium scale enterprises built using Telephony & Messaging APIs. customized modem configurations to support the telcom & communication needs of the enterprises.