Chandra Sekhar C personal email
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• 25 plus years of experience in the IT enabled space with extensive experience in leading large service delivery/operation teams • Proficiency in streamlining business processes, driving execution and business transformation• Developed continuous improvement framework, cost championship and enhanced people competency to develop world-class teams • Targeted Technology Solutions: Key driver of design & delivery of solutions that remedy core business issues and position the organization to reach the next level of profitability through technology leverage • Excellent communicator and relationship manager with aptitude for collaborating with internal and vendor executives and key stakeholders to identify business needs and to develop winning solutions• Design Thinker and Six Sigma Black Belt
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Group Manager - Order To Cash (Otc) OperationsAdp India May 2018 - May 2022Hyderabad Area, IndiaHired with a clear goal to streamline Hyderabad operations and drive metrics and efficiency across traditional finance teams. Improved Employee Engagement which in-turn transformed team dynamics and service delivery. Key mantra was to improve standardization, automation and elimination of work across developed teams in USA and Canada while creating a roadmap for Australia and EMEA.Role Highlights: * Ensured fundamental operations thru metrics and measurement and in-turn delivered YoY 10% Operational Efficiency for the account * Improved auto cash posting by 8% thru technology collaboration * Aligned to the organizational strategy thru Standardization and Take-out work which reduced 20% billable FTE * Transformed operations by building skillset mapping which enabled display of core competence and transition higher complexity work * Improved business intelligence thru Dashboards which were rolled-out for Executive review * Enhanced the business continuity plans to reduce risk of doing business in North America * Gained a seat in driving Global Transformation Roadmap -
General Manager - Mortgage Banking OperationsFirst American (India) Jun 2013 - Apr 2018Hyderabad Area, IndiaAbout Company:First American Financial Corporation (NYSE: FAF) is a California based FORTUNE 500 organization.About my Role:Responsible for US Mortgage Banking - Shared Services.Driving operations of the business unit which is a global hub with key focus on end-to-end operations through local and offshore partner management. Highlights:• Transformed operations that was no longer cost competitive into ‘Center of Excellence’• Established Transition toolkit which reduced the time between Go-Live and Steady State Operations• Created RPA Discovery Framework to leverage automation and launch digital workforce in the organization• Converted under performing global vendor/partner operations sites by implementing Six Sigma & Kaizen to achieve desired performance• Lead Business Continuity Planning (BCP) / Disaster Recovery (DR) for the location• Invited by Dennis Gilmore, CEO of First American to attend Experience Leader Program at University of California -
Senior Manager - Global Shared Services - Application SupportParexel International (India) Private Limited Nov 2012 - Jun 2013Hyderabad Area, IndiaAbout my Role:Headed Voice and Non-Voice application support teams responsible in supporting technology enabled products and services; led a globally diversified workforce located in India, USA and UK serving global customers. -
Senior Manager - OperationsFirst American (India) Jul 2006 - Oct 2012Bengaluru Area, IndiaAbout my Role:Lead a large KPO team which builds data to search, discover and share the property-related information contained in public records, recorded documents and title plants of major US metropolitan areas.
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Assistant Manager - Call Center OperationsMahindra Satyam Bpo Nov 2004 - Jun 2006Hyderabad Area, IndiaAbout my Role:Voice - Technical Support for a leading Internet service provider (ISP) serving DSL subscribers in US. -
Unit Manager - Call Center OperationsMphasis Jul 2004 - Nov 2004Bengaluru Area, IndiaAbout my Role:Voice - Technical Support for an Internet service provider (ISP) serving DSL and Dial subscribers in US. -
Team Manager - Contact Center OperationsSutherland Oct 2002 - Jun 2004Chennai Area, IndiaAbout my Role:Voice and Email - Technical Support in a contact center supporting Desktops/Laptops of a leading computer manufacturer in the US. -
System Administrator (Windows Platform)Javaji System Solutions Aug 1999 - Sep 2002Pune & Hyderabad Area, IndiaAbout my Role:Responsible for the administration of computers and network infrastructure of an IT enabled multi-national company.
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Customer Support Engineer (Onsite Tech Support)Vinma Solutions Jul 1997 - Jul 1999Hyderabad Area, IndiaAbout my Role:Onsite Technical Support for desktops and printers of small and medium business customers.
Chandra Sekhar C Education Details
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First Class
Frequently Asked Questions about Chandra Sekhar C
What is Chandra Sekhar C's role at the current company?
Chandra Sekhar C's current role is Technology Evangelist I Investor I Soon to be Author.
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Chandra Sekhar C's email address is se****@****ail.com
What schools did Chandra Sekhar C attend?
Chandra Sekhar C attended Manipal University, Osmania University.
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Chandra Sekhar C
S&D Professional, Financial Services. Asset Management Company, Mutual Funds. Hyderabad.Hyderabad -
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