Group Manager - Order To Cash (Otc) Operations
Hired with a clear goal to streamline Hyderabad operations and drive metrics and efficiency across traditional finance teams. Improved Employee Engagement which in-turn transformed team dynamics and service delivery. Key mantra was to improve standardization, automation and elimination of work across developed teams in USA and Canada while creating a roadmap for Australia and EMEA.Role Highlights: * Ensured fundamental operations thru metrics and measurement and in-turn delivered YoY 10% Operational Efficiency for the account * Improved auto cash posting by 8% thru technology collaboration * Aligned to the organizational strategy thru Standardization and Take-out work which reduced 20% billable FTE * Transformed operations by building skillset mapping which enabled display of core competence and transition higher complexity work * Improved business intelligence thru Dashboards which were rolled-out for Executive review * Enhanced the business continuity plans to reduce risk of doing business in North America * Gained a seat in driving Global Transformation Roadmap
