A result-oriented, customer-focused, quality-conscious professional with over 22 years of experience, currently part of Wipro Telecom Operations, consultancy & Transformation team.Extensive Global Experience in Telecom Business / Strategy / Management Operations and Functional Design. GAP analysis, E2E Business Process Design, Business Analysis, Revenue Assurance, Risk and Fraud Management, Application/system transformation, Automation, Order journey, Billing & Audit.Having wide exposure in Project Management, Resource management, Operations & Delivery, Problem Management and Governance.Experience in leading large cross-functional teams 60+ operating from multiple locations.Overseas Experience in client-facing roles while dealing with Sr. Management in geographies including UK, Europe, Middle East & AsiaProficient Interpersonal & Decision-Making skills, Team management, quick adaptability & positive attitude, which help me work well with customers and team members.Strong Project & Time management skills, Managing workload efficiently to fulfill commitments in a timely manner and flexible to work within a fast-paced environment with tight deadlines.Well-versed with all aspects of the operation and consultancy including Requirement Gathering, Analysis, building process repository, E2E AS-IS and TO-BE process maps using well-known market tools like ARIS and MS-Visio..Impact Analysis, Process optimization and Automation across BSS/OSS applications and designing overall Solution. International Project: Application optimization for C&W-UK and Tigo-Colombia. Infra Transformation Project for H3G-Uk and Simplification and business process improvement project for Vodafone UK, Digital Business Transformation project for Austria A1, Big data transformation for Telenor Global, E2E Process Design for ITC-SA