• Check each package to ensure that it is properly and safely packed• Look for specific markings (such as fragile) to determine how the package will be transported• Assist in loading packages on to the delivery vehicle and ensure that fragile packages are stacked / loaded in a safe manner• Secure the area which holds packages to be delivered to make sure that nothing falls out

• Research/resolve loan level inquires and exception items through inbound calls, fax, emails, tasks, correspondence, reports, and/or special projects. More experienced associates will be involved in root cause analysis of more complex inquiries and research. • Handle in-bound and out-bound calls from our customers in hazard insurance, mortgage banking, and property loss. • Research and respond to inquiries and prepare responses to customers and clients.• Initially works in a single client/functional environment due to limited knowledge and skill set. • Position serves as back-up resources to the Call Center Department, processing inbound calls as needed.

Chase Bank, Florence, SC9/2011 to PresentBankruptcy Specialist IIResponsibilities:• Monitors and updates account information for mortgages.• Reviews and analyzes Petitions, Bankruptcy Schedules, and other pleadings to identify areas requiring higher level review.• Request valuations and identifies accounts for compliance with various regulations.• Monitor and review bankruptcy payments.• Set up payment plans on negotiated Agreed Orders.• Review incoming mail.• Complete Reaffirmation Agreements.

Assurant, Florence, SC8/2011 to 9/2011Customer Service/EscalationsResponsibilities:• Answer escalated and non-standard incoming interactions from clients and/or customers in a professional, polite, and courteous manner. Diffuse tense customer interactions by appropriately managing conflict, and building rapport with customers.• Follow up in a timely manner to ensure customer satisfaction.• Responsible for taking ownership of all escalated calls and ensuring that client and customer satisfaction is maintained by appropriately responding to difficult calls and efficiently escalating irresolvable calls to the client.• Accurately document and update records in required systems. Track calls, identify common trends or emerging issues, and look for ways to improve the overall customer experience.Assurant, Florence, SC3/2010 to 8/2011Research SpecialistResponsibilities:• Research/resolve loan level inquires and exception items through inbound calls, fax, emails, tasks, correspondence, reports, and/or special projects. More experienced associates will be involved in root cause analysis of more complex inquiries and research. • Handle in-bound and out-bound calls from our customers in hazard insurance, mortgage banking, and property loss. • Research and respond to inquiries and prepare responses to customers and clients.• Initially works in a single client/functional environment due to limited knowledge and skill set.• Position serves as back-up resources to the Call Center Department, processing inbound calls as needed.

Blue Cross Blue Shield, Florence, SC8/1999 to 7/2007 Customer Resolution SpecialistResponsibilities:• Answer inbound calls from external clients concerning medical claims.• Explain available benefits to health care providers and beneficiaries. • Follow up with all clients to resolve claim issues Assess and determine issues.• Provide customer resolutions through correspondence. • Serve as a mentor to new colleagues.• Process claims and meets production metrics as necessary.