Real Time Queue Monitoring and Alerting  LOB Wise Performance Alert in WhatsApp Groups hourly Basis. Attendance Update. Break & Aux Management. Coordination with different departments/ Locations. Providing Real Time information and Reports. Alarming About the Situation on the floor. Highlight the effects for all wrong practices on the floor. RCA of Higher AHT, Lower SL, High Abandon etc. Optimize Staffing Based On volume inflow. Trend analysis to observe and prepared for upcoming challenges. Keep all the stakeholders aware the situation Be Quick in resolving situations

Real Time Queue Monitoring and Alerting  LOB Wise Performance Alert in WhatsApp Groups hourly Basis. Attendance Update. Break & Aux Management. Coordination with different departments/ Locations. Providing Real Time information and Reports. Alarming About the Situation on the floor. Highlight the effects for all wrong practices on the floor. RCA of Higher AHT, Lower SL, High Abandon etc. Optimize Staffing Based On volume inflow. Trend analysis to observe and prepared for upcoming challenges. Keep all the stakeholders aware the situation Be Quick in resolving situations

Screening resumeCoordinating and updating applicants on interview process, providing feedbacks.Taking care of documentation and joining proceduresLead employer branding initiativesConducting company assessmentsFinding the best candidatesChallenging biasesCommunicating necessary information to candidates Managing background and reference check End to End recruitment cycleBulk hiringTaking care of Employees retention & FNF formalities and all onboarding activitiesAchieve targeted closures.Attending induction and Inform about organization ‘policiesTaking care of all internal & external job postingManage all employees’ grievancesPreparing Databases and MISCalling/Cold calling candidates to find relevant prospects out of bulk databases or pools/ job portals, screening and shortlisting them for further rounds of interview.All administration activities with management.Attending meetings and business Conferences and updating the Industry information.Preparing the Plan with the help of team membersCoordinating work activities with team members.Holding review meetings to monitor the performance of my team.Identify and training needs of myself to improve customer satisfaction and revenue.Enhance self-performance and attendance through discussions and motivational strategies.To make & deliver presentation on team performance on fortnightly and monthly basis.

manage all new hire employees onboard activities, create employees codes and manage all require activities NHT batches

date entry and manage employees details esic and pf activities salary concern

exit