Chandra Willis Email & Phone Number

Detroit Metropolitan Area

• Demonstrates strengths in team leadership by building and promoting branch identity, driving sales, developing staff, and working to continually improve customer service and branch success
• Effectively establishes relationships with members, identifies their needs, and offers appropriate solutions in a compelling way
• Maintains superior knowledge of all operational processes including a high level of understanding regarding auditing procedures; assists with always ensuring credit unit stays in compliance according to current policies

Detroit Metropolitan Area

• Built and deepened productive relationships with members to enhance their financial wellbeing and drive sustained growth
• Assisted members with setting up accounts, IRA's, and various other products; recognized for identifying issues, analyzing information, and providing customized solutions to problems
• Utilized effective coordination and planning skills to achieve monthly member benefit goals according to schedule outlined by the organization

Detroit Metropolitan Area

• Created a positive work environment in which tellers were able to excel at providing an exceptional service experience for each member
• Coached tellers in sales techniques to ensure they were able to identify opportunities to help the financial wellbeing of every member
• Responsible for scheduling, drawer audits, preparing daily reports, and the continued education of products, services and compliance policies to promote an effective workflow behind the teller line

Detroit Metropolitan Area

• Showcased natural leadership talents by serving as a key holder responsible for opening and closing the branch, counting the vault, auditing teller drawers, and assisting with scheduling
• Provided superior customer service to members by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, and maintaining accurate records and counts
• Illustrated sales knowledge by cross-selling products by answering inquiries, informing members of new services and promotions, determining product offerings based on customer need, and consistently meeting sales goals