Chandra Britton Email & Phone Number

San Francisco Bay Area

~ Performed root cause analysis to resolve benefit administration and payroll errors, and determine whether system enhancements were required to prevent further issues~ Liaison with IT to contribute business knowledge and test case scenarios for beta testing system enhancements, taxupdates, upgrades and implementations~ Provided front-line support to Operations by creating queries, troubleshooting, identifying and resolving payroll, benefit,and employee level data errors~ Performed regression testing for open enrollment processes, system upgrades, and tax updates~ Assembled and configured medical, dental, vision, life, disability and HSA plans for quarterly open enrollment~ Ensured data integrity in all databases~ Created data load files and ran benefit processes in order to process benefit funding changes for customers~ Created earnings and deduction codes to ensure payroll compliance~ Trained team members in customer on-boarding procedures, including configuring tables for payroll, benefits, workers compensation, taxes, and deduction codes

Berkeley, Ca

~ Prepared recruitment requisitions and on-line postings~ Monitored resume flow to hiring supervisors~ Prepared offer letters and closed job files~ Processed reclassification, transfer, salary, and status change documentation~ Provided benefits information to applicants, new hires, and current staff~ Processed termination documentation and conducted exit interviews~ Prepared HRIS queries and activity reports for management~ Created and maintained personnel files~ Responded to record requests and policy and procedure inquiries

San Francisco Bay Area

~ Researched and analyzed data, including service agreement contracts and labor laws to ensure compliance with policies and procedures~ Performed client set up using various HR systems, ensuring that clients’ payroll, benefits, and taxes were accurate~ Generated benefit and payroll reports~ Processed state and federal tax withholding forms~ Researched federal, state, and local tax laws~ Performed audits to ensure data integrity~ Assisted in the migration and implementation of over 400 clients and 10,000 employees from legacy system toPeopleSoft~ Maintained client master tables in PeopleSoft database, including leave plans, health plan rates, eligibility rules, payroll,tax, and benefit plan tables~ Processed benefit enrollment and personnel action forms~ Supported clients and resolved critical issues in a timely fashion~ Updated systems for current revisions, new employees, benefits, taxes and payroll~ Maintained departments in security tree manager~ Assisted in fiscal year open enrollment processes~ Maintained interface from legacy system to PeopleSoft

San Francisco Bay Area

~ Provided support to 15 Human Resource Managers for the national team, servicing over 4,500 employees~ Acted as liaison between Human Resource Managers, Benefits, and New Account Services departments~ Ensured that benefit plans, benefit pricing, benefit enrollment forms, and benefit guidebooks were accurate~ Coordinated benefit packages and materials~ Assisted clients with I-9 verifications~ Investigated and resolved client complaints~ Coordinated large photocopy projects with outside agency