Chandra Gardner Email & Phone Number

Bedfordshire, England, United Kingdom

SmartPA are the leading experts within the PA, Secretarial and Administrative sector. Through industry expertise and experience, SmartPA deliver the very best in outsourced back-office support and Managed Services to the business community. SmartPA’s solutions are highly effective and flexible to your needs, whilst being cost effective.At SmartPA we work on a package-based model. Providing you a fixed figure for cash flow with no hidden costs. Our packages include:• A dedicated account manager – fully SmartPA Accredited• Access to a team of over 250 professionals, with a variety of specialist skills• Immediate access to assistance at any time between the hours of 09:00 - 17:30 (evenings and weekends by prior arrangement with your account manager)• Holiday, sickness and maternity cover• Built in flexibility, handling small bursts or temporary fluctuation of support levels• We offer both standard and tailored packages, prices for which are tailored to the individualhttps://smart-pa.com https://twitter.com/Smart_PAhttps://www.facebook.com/SmartPA1/

London, England, United Kingdom

Business developmentStrategic relationship developmentEvents organisation and managementResearchCalendar Management Travel Management Expense Management

London, United Kingdom

I diligently managed a portfolio of intermediaries and corporate accounts besides researching industry, market, and account trends. Also, I conducted minute taking during all meetings and facilitated Sales Coordinator with employee performance reviews and PDP for employees' career progression. It's worth mentioning that I updated the GSO organisation. Based on my strong interpersonal skills I supported Regional Director on delegating workload, booking flights/hotels, and scheduling meetings. • Developed and maintained relationships with luxury customers via effective conversations increasing market share.• Steered customer presentations/demonstrations and entertained customers to ensure retention.• Established and nurtured positive relationships with internal teams/property sales teams to maximum revenue, assess property needs, and identify new business opportunities.• Analysed market to identify untapped growth opportunities and gained full understanding of decision-making process.

London, United Kingdom

I managed a portfolio of intermediary accounts including BI Worldwide, Venue Choice, and WRG. I actively collaborated with clients/hotels and responded to HIM enquiries while negotiating large events. I organised meetings with clients and assisted hotels in targeting managed accounts to drive business into their property.Moreover, I drove client sales calls with a wide-range of hotel sales contacts. • Won Chairman's Circle membership and ranked among top 1% of the company's employees for exceeding results and going above and beyond consistently.• Exceeded individual annual room night and revenue target for 2018.• Represented all brands and presented updates on Marriott International.• Gained enhanced conversion on enquiries by building positive rapport with several hotel property leaders.• Developed and updated strategic account plans that increased market share and generated revenue consistently.

London, England, United Kingdom

I led daily based activities of the central sales team as well as involved in recruitment and training to the staff. I remained well-versed to manage approved agencies through presentations and proactive activities including organising FAM trips. Furthermore, I conducted company meetings for the entire sales team within the Partnership, while evaluating performance through monthly review meetings in conjunction with leadership.• Strategized annual business plans for the department in conjunction with the CEO and Managing Partner.• Stayed abreast on knowledge of 75+ venues in/outside of London, while meeting venue clients and highlighting benefits of partnership to win future contracts.• Led all marketing communication activities within the department including social media, collateral, mailshots and websites by utilising 'drupal' and 'wordpress' systems.• Designed yield management calendars and processes for the team to accelerate performance.

London, United Kingdom

I used to manage a team including recruiting new staff, setting objectives, and appraisals. I executed rate charts detailing strategic rate selling guidelines for high/low periods of occupancy coupled with industry events. I determinedly analysed enquiries, rates, and availability. I have been creating promotions for key months, setting rate strategies, and completing RFP's. I reported on annual budgeting, weekly forecasting, pick-up, and revenue. By utilizing my effective communication skills I negotiated rates with repeat clients to secure on-going business. • Directed all billing of events and groups to ensure setting deposit schedules, as well as conducted post-event processing of recorded and final bills.• Developed staff within team by setting bespoke training programmes for each staff member and conducting weekly/monthly training sessions to ensure achieving high performance.• Organised residential and non-residential meetings/groups for contracting and planning final details to produce a 'Banquet Event Order' (BEO).• Implemented the configuration of the new version of Opera Sales & Catering.

London, England, United Kingdom

London, United Kingdom

Smartpa Accredited

Hospitality Management, Hospitality Management

Hospitality Management Degree