Retail liabilities including Savings, Deposits, Salary accounts and Mashreq Millionaire.- New Acquisition - Through Direct and Digital Sales- Digital transformation - New application ( Web and Mobile ) and Existing Product interface- Portfolio Management - P&L - Customer offers, Interest rates revision, Retention - Utilize Google SEO/SEMM, Facebook and Instagram to track and offer customized offers to new and existing customers- Product Owner - Embrace the Agile… Show more Retail liabilities including Savings, Deposits, Salary accounts and Mashreq Millionaire.- New Acquisition - Through Direct and Digital Sales- Digital transformation - New application ( Web and Mobile ) and Existing Product interface- Portfolio Management - P&L - Customer offers, Interest rates revision, Retention - Utilize Google SEO/SEMM, Facebook and Instagram to track and offer customized offers to new and existing customers- Product Owner - Embrace the Agile methodology and run the huddles along with stakeholders across teams to drive new changesOperational Risk management :- Setup, monitor and action KYC and Regulatory requirements within new and existing portfolio on a daily basis- Ensure new Central bank guidelines for bureau pull validation, customer consent is updated within every required customer touchpoint Show less

Credit Cards Acquisition through Direct Sales - Enabling new Card policy programs in support with Risk and Sales- Managing the E2E process as part of the Lean Structure to streamline process and lower the overall TAT at every touch point of the journey- Redesign Sales application form, Document checklist, mandatory documents, operational process, Card delivery and customer activation- Manage Credit and Operational Risk for new and existing customers including setting up the… Show more Credit Cards Acquisition through Direct Sales - Enabling new Card policy programs in support with Risk and Sales- Managing the E2E process as part of the Lean Structure to streamline process and lower the overall TAT at every touch point of the journey- Redesign Sales application form, Document checklist, mandatory documents, operational process, Card delivery and customer activation- Manage Credit and Operational Risk for new and existing customers including setting up the mandatory credit bureau guidelines- Monitor cards sales, activation, Incentive structures, initial credit risk parameters and act based on the results required- Launch various customer Offers, Sales incentives offers within the agreed financial goals to boost acquisition.- Train and provide continous feedback to Sales on new and existing products- Manage the audit requirements as per the compliance team Show less

Citi at Work - ecosystem setup- Create the framework and structure to signup new employers for overall salary accounts and other retail products for their employees- Track and Monitor new account growth, TAT and Customer experience - Head the Service desk - to be the focal point for the key corporate employers to ensure priority service is provided- Enable and Manage Service and knowledge desk at their offices for their employees as part of Financial literacy- Understand… Show more Citi at Work - ecosystem setup- Create the framework and structure to signup new employers for overall salary accounts and other retail products for their employees- Track and Monitor new account growth, TAT and Customer experience - Head the Service desk - to be the focal point for the key corporate employers to ensure priority service is provided- Enable and Manage Service and knowledge desk at their offices for their employees as part of Financial literacy- Understand and manage key Compliance and Regulatory requirements ( KYC, SPF, EDD ) for account openings- Work with Analytics to build company wise P&L thus leading to company based retail product offering based on expected revenue growth- Handle escalations for all the key contacts personally to ensure Customer Retention and new accounts growthSales Analytics and Strategy :- Monitor Sales performances and update the National Sales Head for any possible actions- Build and launch Sales Incentives and short term boosters to drive productivity- Set the team to calculate the incentives and complete the process with HR for payouts- Develop and provide insights on product wise sales, revenue and X-sell growth strategySales Governance- Ensure the KYC and credit risk requirements for all the Sales applications through a support team- Manage Audit requirements as required by the compliance guidelines and DSA process- Manage the 3rd party DSA in terms of incentives, sales guidelines, compliance checks and vendor management guidelines. Show less

Group Leader - Dell

Worked for HP as a Senior Team Manager.