• Supporting Top/ Key customers of Blue Dart.• Handling pick ups and deliveries as per customer requirements.• Tracking their consignments to ensure priority/ on time deliveries.• Especially during month/ quarter ends, ensuring co-ordination between customer and warehouses to ensure proper, safe and on time pick ups and deliveries.• Providing mail and voice support to ensure best solutions for their requirements.• Preparing and analyzing MIS reports to ascertain service… Show more • Supporting Top/ Key customers of Blue Dart.• Handling pick ups and deliveries as per customer requirements.• Tracking their consignments to ensure priority/ on time deliveries.• Especially during month/ quarter ends, ensuring co-ordination between customer and warehouses to ensure proper, safe and on time pick ups and deliveries.• Providing mail and voice support to ensure best solutions for their requirements.• Preparing and analyzing MIS reports to ascertain service levels and check on what can be done to improve the same.• Visiting clients periodically to discuss and check on customer satisfaction work towards building better customer rapport ensuring not just best services from our end, but also work towards increasing customer business.• Also involved in training on soft skills and effective and professional communication skills Show less

• Taking care of patients & ensuring their stay in the hospital is comfortable without any inconveniences.• Handling all kinds of escalations on patients side and resolving their issues.• Also involved in handling housekeeping & maintenance with issues related to patients.• In-charge of admin as well. All outsourced (Housekeeping, Security, Maintenance) departments reported to me and ensured their smooth operations.• Training sessions for staff on a regular basis on soft skills… Show more • Taking care of patients & ensuring their stay in the hospital is comfortable without any inconveniences.• Handling all kinds of escalations on patients side and resolving their issues.• Also involved in handling housekeeping & maintenance with issues related to patients.• In-charge of admin as well. All outsourced (Housekeeping, Security, Maintenance) departments reported to me and ensured their smooth operations.• Training sessions for staff on a regular basis on soft skills after regular monitoring and based on their performance. Show less

• Working as an Accounts Receivable Executive in the field of Medical Billing• Involved in dealing on behalf of American hospitals with reference to Medical Claims

• Writing articles online according to customer requirement• Editing articles for customer - especially PhD thesis• Develop ideas from inputs and hints from Subject Matter Experts into Essays

• Listening to the dictation of a doctor/ healthcare professional and transcribe and interpret the same into corresponding reports• Specializing in Oncology and Cardiology

• Joined the Organization as a Customer Support Executive. Worked in the call center handling American calls and always excelled in handling calls.• Moved over to the Quality Department within a year of joining and worked on Data and Call Quality monitoring.• Training Executives on Call Quality monitoring modules.• Calibrating call quality of Customer Support Agents.• Ensuring Data verification is as per Client requirements.• Audit Call Quality according to parameters as per… Show more • Joined the Organization as a Customer Support Executive. Worked in the call center handling American calls and always excelled in handling calls.• Moved over to the Quality Department within a year of joining and worked on Data and Call Quality monitoring.• Training Executives on Call Quality monitoring modules.• Calibrating call quality of Customer Support Agents.• Ensuring Data verification is as per Client requirements.• Audit Call Quality according to parameters as per Client requirement. Calls calibrated on various parameters (like voice, tone etc.) to ensure complete Customer Care and feedback shared on a daily basis.• Interact with Management and provide essential feedback on call monitoring and weekly reports given on the same.• Training New Entrants for the Project and other employees based on their monitored performance. • Also involved in Voice and Accent training. Projects: All projects were offshore with American clientele Show less

• General Office Administration• Prepare Quotations of Computer Systems and accessories.• Follow-up on Sales Enquiries.• Prepare Presentations for Shows and Exhibitions.• Obtain Customer feedback on products and services provided and ensure further actions are taken based on the same.