Chandrakant Machiger Email & Phone Number

United Arab Emirates

Oversees the day-to-day operations of the Front Office, ensuring compliance with brand standards and achieving the highest level of guest satisfaction. Designs, implements, and monitors the impact of training (including IT systems and guest service procedures) for all Front Office team members. Captures and implements best current practice SOPs relating to Front Office operation. Manages team member performance, ensuring they meet or exceed expectations. Manages the functioning of all departmental team members, facilities, sales, and costs, to ensure maximum departmental profit. Drives the implementation of all sales and promotional programs of the property, taking personal responsibility for driving upselling and ensuring the team has the most up-to-date knowledge of the property.

Abu Dhabi Emirate, United Arab Emirates

Manage and oversee all aspects of the hotel's night operations, including front desk management, housekeeping, and security.Ensure the smooth running of night shifts and prioritize workload to ensure that all tasks are completed in a timely manner.Develop team skills by providing training, coaching and feedback to drive positive results that impact on hotel performance.Act as the first point of contact for any critical emergency situations and handle them efficiently.Provide excellent customer service by having authentic conversations with guests to resolve issues, queries or concerns.Conduct night audit procedures, including posting charges to guest accounts, balancing revenue, and reconciling bank deposits.Process guest check-ins and check-outs, ensure accuracy of room rates, and process payments.Respond to guest inquiries and complaints, resolve issues promptly and professionally.Review and compile various reports, including occupancy and revenue reports, and distribute them to relevant departments.Manage cash and credit card transactions, including recording and reconciling payments, and preparing daily deposits.Perform other duties as assigned by the front office manager

Kuwait

Mumbai Area, India