• Set Quality Assurance compliance objectives and ensure that targets are achieved• Work with shared services centres stakeholders to establish standards of service for the customers of the shared services centre• Establish & implement integrated QMS in current project and project trasition• Establish & drive continous improvement framework• Developing project hopper• Coatching & mentoring lean six sigma project• Driving Quality culture in orgnization• Identify Robotic Process Automation (RPA) opportunities• Conduct audits• Quality Branding initiative & awareness Communication

 Strategic Quality Planing-Development Quality Management plan as part of SQP based on the process and client requirements  Process Management –Conduct Client Process audit, identify the gap execution the in the process steps , provide feedback to agents and TL. Process Control and Verification-Perform transaction monitoring , update process quality checklist, Provide accurate transaction monitoring reports to the management /stakeholders, Compile and reports quality performance data based on the sampling plan. Creat engine for large scale transformation to ensure implementaion –Identify the process improvement based on the transacation monitoring , audits data , compliacne data, initiate the Six Sigma and Lean projects  Change Management –Review the SOP’s update at engagment level  Risk Management –Identify and the report operational risk by analyzing transaction and process audit  Branding – Creating the awareness by the trainign and bringing the visibility in quality intiative, Preapare the best pracitce deck and sharing  Improvement based on the strucutred feedback mechanism – Track customer complaints through the transaction monitoring  Talent Managment –Support Quality Lead in training  Client Management –Participant in calibration session with the client, provide root cause analysis for weak performern–report and track implementaion of the corrective action based on performance.

 Internal Audits of QMS, EMS, of all process of WNS Global Service Pvt Ltd. Responsible for ensuring compliance with client Service Level Agreement (SLA). Documentation to meet requirement of ISO (QMS, EMS, ISMS).Audit testing: Audit preparation and facilitation of internal audit engagements  Handling the Team of Internal Quality Assurance Successfully leading, participating on Six Sigma DMAIC initiatives and mentoring trained Six Sigma White Belts & Yellow Belt. Focus on Process Excellence and Improvement. Handle the client’s queries and give the proper service to them. Identify the CTQ’s and prepare the plan for the remedies. Identify the CTQ’s and prepare project matrix for (Insurance,Healthcare,F&A, Shipping &Logistics and Banking Finance Services)  Deployment of Lean, Six sigma Lean, Kaizen and Brainwave ideas to BPET. To conduct Training Program i.e. IAB( ISO Basic Awareness), IAA(ISO Advanced Awareness), AAW (Auditor Awareness Workshop) Lean Six Sigma, 5 S, FMEA & 7 QC Tool. Business Process study, Requirement Study and GAP analysis. Study enhancement in the system and Business Process Excellence.