Successfully interpreted data in order to draw conclusions for managerial action and strategy.Experience in Manipulating, cleansing & processing data using Statistical Techniques, Excel and SQL.Presented data and conclusions to team in order to improve strategies and operations.Expertise in development of new reports using Excel (VBA) and SQL in different file formats.Accountability for quality, timeliness and efficiency for the work assigned to me.Involved in writing high complexity/urgent reporting program.Enhancements of the Existing Programming Codes according to the client as per new requirements (it includes ongoing work).

Take ownership of customer issues reported and see problems through to resolution.Research, diagnose, troubleshoot and identify solutions to resolve customer issues.Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.Provide prompt and accurate feedback to customers.Ensure proper recording and closure of all issues.Prepare accurate and timely reports.Document knowledge in the form of knowledge base tech notes and article.