Chandrakant S

Chandrakant S Email and Phone Number

Regional Head - Passport Seva Project - Maharashtra Goa and Kerala @ Tata Consultancy Services
bombay, maharashtra, india
Chandrakant S's Location
Mumbai, Maharashtra, India, India
About Chandrakant S

Accomplished career growth with over 13 years of rich experience in Banking Operations, Finance, Process Improvement, Customer Relationship Management, Training & Development and Team Management. Currently associated with Tata Consultancy Service (TCS). Notable exposure in managing general banking functions in co-ordination with internal / external departments for smooth business operations. Well versed with implementing strategies towards elevating market penetration, specialises in Priority Banking & Relationship Management. Providing end to end solutions to customer for banking products and services.Proficient in supervising team for running successful process operations & experience of developing procedures, service standards for business excellence. A thorough implementer with abilities in delivery management focusing on maximizing customer satisfaction, process compliance and quality. Solutions-driven, customer centric professional with significant experience in handling all aspects of service functions. Demonstrated abilities in forging and implementing strategies aimed at achieving results by leading and motivating the workforce towards accomplishing business and corporate goals. Highly competitive, self starter, disciplined and goal oriented professional. Possess excellent interpersonal, communication & organisational skills with team management & customer relationship management skills.

Chandrakant S's Current Company Details
Tata Consultancy Services

Tata Consultancy Services

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Regional Head - Passport Seva Project - Maharashtra Goa and Kerala
bombay, maharashtra, india
Website:
tcs.com
Employees:
408935
Chandrakant S Work Experience Details
  • Tata Consultancy Services
    Regional Head Maharashtra, Goa And Kerala - Passport Seva Project
    Tata Consultancy Services Aug 2012 - Present
    Mumbai
    Manage entire Business Operations, Government Officials and Citizens Support Maharashtra and Goa Region.Checking for IT and Non-IT SLA’s (Service Level Agreements) for IT being maintained at all offices which is revenue based.Handling any grievances of staff and citizens and addressing them.Co-ordination with Government Officials at PSK’s and Regional Passport Offices (RPO) and Police Officials.To work with Crime Investigation Department (CID) Mumbai team for further processing of data for passports and their trainings.Maintenance of the office setup with respect to admin work with vendors, landlords, security etc.Train team on soft skills, communication and product knowledge.Handing of Space on Hire for Advertisement
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  • Tata Consultancy Services
    Functional Consultant - Central Bank Of India
    Tata Consultancy Services Nov 2011 - Jun 2012
    Mumbai
     Work on various aspects for development for Banks as of now working on project with State Bank of India. Study product and process related work and enhance them guiding the IT team for further development Product and Service development, advising client and check the implementation. Explore new business areas of efficiency with respect to products and services, saving time and money. Onsite visit to various departments of clients and understand the process of branches and other operations for streamliningthe said process. Suggest necessary changes to be done within the system for better customer service increasing customer delight. After developing a product or process check for implementation if properly done or need some further changes. Any new product or service being introduced what changes to be done, various presentations to be done.
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  • Gurumai Enterprise
    Senior Manager Operations
    Gurumai Enterprise Jan 2010 - Nov 2011
    Mumbai
     Develop a strong Business Process and implementing and monitoring to achieve business objectives. To liason with Government authorities including MHADA and CIDCO for various real estate approvals and certifications. Handling Clientele for various projects and effective liasoning. Confirming the related data as required by the apex government authority of clients with respect to buying and selling of properties before liasoning. Banking Relations through proper communication for financing the related projects being taken.  Analysing the data and work towards new strategies to develop new ventures. Handling Inhouse Administration and HR.
  • Hdfc Bank
    Senior Manager (Service Head - Merchant Services)
    Hdfc Bank Jul 2008 - Jan 2010
    Mumbai Area, India
     Handling queries, requests and complaints of various clientele i.e. retail, key merchants and corporate clients (Total client base 12000) with various business communication through emails and phones. Conduct necessary field check through Service Engineers before Installing the necessary Electronic Data Capturing Machine (EDC). Installing EDC machines at clients desired location ranging from small franchisees to 5 Star Hotels. Discharging Business communication to and between Department Heads, Sales Team to co-ordinate and give Customers a Handling call centre and service engineers support team for merchants. Ensuring service quality on calls and field and within the Turn Around Time. Ensuring timely support to our clients having EDC machines with set turn around time on field. Handle Legal Disputes and Escalations going to MD’s office and Customer Grievance cell with proper communication in co-ordination with other related departments. Auditing related assets of the section of EDCs machines and other accessories. Maintain relationships with vendors for timely service deliveries and check if proper Business Communication is being done by call centres with respect to various departments and customers.
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  • Reliance Securities
    Assistant Manager (Customer Support)
    Reliance Securities Feb 2007 - Jul 2008
    Mumbai Area, India
     Handling complaints of clients escalated to BSE , NSE , SEBI received at Call centre, Branches and Headoffice and providing a proper resolution. Once the application is being received from Sales Team for account opening of trading account do the necessary KYC Upload the necessary information being gathered by support team in necessary software. Evaluating clients claims due to any portal issues with proper communication and credits to their respective accounts incase of any default from the company’s side. Resolving end to end resolutions for issues escalated to Chairman’s and CEO’s office via emails and phone calls. Setting up processes for various queues of complaints and requests. Training call centre personnel on products and services offered by Reliance Money Ltd and ensure the same information is being given to clients and prospective clients. Training executives on voice, quality and product knowledge and monitoring the same. Handling call centre operations for Call and Trade desk and Customer Helpdesk and maintain the quality of service with respect to voice and Email communication.
  • Icici Bank
    Team Leader
    Icici Bank Oct 2004 - Feb 2007
     Cater to more than 15000 HNI Clients of ICICI bank for various services and information about new products and other benefits time to time in support centre and maintain existing relationships. Once the data being gathered forward the said profiles to Operations for updation and to sales for further promotion of products of ICICI Bank. Handling team of Relationship Managers (i.e. RMs) catering High Networth Individuals (ie HNI’s) for service queries and complaints and provide useful information via emails and calls. Handling inbound and outbound services for HNI’s with the assistance of Phone Banking Relationship Managers. Providing voice and quality training for satisfactory closure as per the set parameters for proper Communication with Customers. Providing training to Relationship Managers on ICICI Banks products and services for eg. Life and General Insurance, Mutual Funds etc. Co-ordinating between Corporate Office, Branch Managers, RMs for any Queries on financial products or services launced and trainings on the same. Act as a single point of contact for any Escalations and product information through RMs for the region assigned. Preparing daily MIS reports about Customer Feedbacks and productivity of RMs and send to the Business Head for further analysis with a feasibility report. Arranging motivational programmes and staff events for RMs.
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  • Spykar Jeans Ltd
    Store Manager
    Spykar Jeans Ltd Dec 2003 - Sep 2004
    Mumbai
     To monitor the entire administration of the showroom. Handle the team of sales professionals  Placing orders for the required stocks with Buying and Merchandising team. Co-ordinate between the showroom and Head office for any promotions required and execute the same. Enhance the sales of the showroom with events. Visual Merchandising of the store. Handle customer and technical support. Making reports on performance of store and dispatching to Headoffice. Recruiting proper man power for the store.
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  • Shoppers Stop Limited
    Team Leader
    Shoppers Stop Limited 2000 - 2004
    Mumbai Area, India
     Being incharge of FC Desk which is for Elite Customer Segment of Shopperst Stop and Customer Service Desk of the entire store. Conduct necessary checks for newly upgraded First Citizen Customers and Existing ones for any further information and requirements. Handling grievances of High End Customers of Shoppers Stop and helping them about the products pre and post sales. Handling Loyalty Club Desk of Shoppers Stop for its premium customers and communicating about various options of memberships and new offers alongwith a team of Customer Care Associates. Handling brands like Wrangler, Lee, Levis, Lee Cooper for sales of merchandise. Accepting suggestions from customers and giving out a proper feedback about products or any other service issues. Preparing reports on store performance for customer orientation to the Department Head with a feedback on performance. Handling escalations with companies for defects found with garments bought by customers. Co-ordinating with the Merchandisers with respect to the requirements and replenishments of various Apparels and Non-Apparels. Cash Management at Point of Sales. Handling Alterations and Gift wrapping department as a part of Customer Service Desk.

Chandrakant S Education Details

  • Mba In Finance And Marketing Mgt
    Mba In Finance And Marketing Mgt
    Distinction
  • Bachelors - Commerce
    Bachelors - Commerce
    English

Frequently Asked Questions about Chandrakant S

What company does Chandrakant S work for?

Chandrakant S works for Tata Consultancy Services

What is Chandrakant S's role at the current company?

Chandrakant S's current role is Regional Head - Passport Seva Project - Maharashtra Goa and Kerala.

What schools did Chandrakant S attend?

Chandrakant S attended Mba In Finance And Marketing Mgt, Bachelors - Commerce.

Who are Chandrakant S's colleagues?

Chandrakant S's colleagues are Gyöngyvér Emese Kollár, Vishal Singh, Souvik Chanda, Andres Bernal, Sumit Kumar Thakur, Gabriel Barajas, Priya Pancholi.

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