Chandramanshu Singh Email & Phone Number

Uttar Pradesh, India

Mumbai, Maharashtra, India

• Constructed Optimizer on AI based platform to allocate ordered items considering different constraints such as credit constraint, inventory availability • Prepared training deck of system design of AI parser, Synchronization process for sales order, outbound delivery, & Invoice, ASN, GRN, & cash reconciliation• Reviewed and modified product document of Optimizer module

Gurugram, Haryana, India

• Onboarded 200+ customers on Distributed Ledger technology platform regulated by Telecom regulatory authority of India within 2 months• Developed the customer success KPIs for different product namely, email, WhatsApp for business, Voice Call, SMS, and Custom, offered by client on platform potential of impacting 500+ customers• Helped 200+ customers to migrate to Rocket Lane platform to automate the daily update of customer onboarding process• Reviewed process flow chart (from sales team, product team, legal team to final onboarding process) for products such as email, SMS, Voice Call, WhatsApp for Business• Presented to partners and Associate director the key sectoral (Communication platform as a service, Unified communication as a service, and Contact center as a service) insights, customer success metrics, and outcome driven proposal impacting 500+ customers• Reviewed emerging trends, business models, competitors’ products offerings, & their features & competitive landscape of CPaaS industry• Examined client’s source of revenue, and CPaaS solutions & their impacts to the problems encountered by their customers• Mapped Everything as a service (XaaS), Wealth Management, Personal Insurance, Cities future of sectors report with Forrester survey for developing version 2.0 impacting 10k+ firms• Developed model to estimate cost to enhance the learning curve of the potential people for Micro, small & medium enterprises under Internet & Mobile Association of India• Created map of different touchpoints affecting customer experience (CX) & contributed to critical analysis of DLF business proposal & provided recommendations to improve CX• Helped curating persona list of around 1000+ for a customer advisory board to increase B2B market penetration for global technology brand• Built Dashboard/tracker sheet and presentation deck for following up revenue generation and status of customer onboarded and presented to CEO of the client

• Saved INR 2.79 Cr by increasing operating hours (+20%) of fleet through constraint debottlenecking & increased equipment utilization from 45% in FY 19 to 55% in FY 20• Saved INR 11.6 L by reducing shifting cost of product by 10% & improved plant productivity• Increased mining workers' productivity by improving lighting standards (+40%) using software simulation & saved INR 25 L of operating costs by reducing no. of lighting equipment on haul road • Achieved cost savings of INR 44.8 L by optimization of important parameter impacting fuel consumption & 11% fuel savings by imparting knowledge & skills to 40+ operators through simulator training• Secured cost savings of INR 10.24 Cr from dispatching screened fines by segregating it from crushed fines• Maintained 6 lakh tons of buffer stock (2019) at plants to overcome uncertainty of monsoon period• Initiated & increased stockpile capacity by 150 % within government approved areas for continuation of operation• Led team of 4 supervisors & 80 employees meeting production, quality, cost, & safety standards• Led team of 5 departments for implementation of INR 2 Cr digital intervention Fleet Management System • Member in core team for budget of INR 97 Cr ABP preparation by conducting resource optimization• Led mining department in Daily management audit, first ever qualify for apex level• Associated with McKinsey project to increase production by 40% for raw material division by benchmarking input • Addressed 25+ key points as member of cross functional team for safety audit across the OMQ division • Streamlined implementation of e-work permit & tracking system & setup PODs for 100+ employees with balanced skill mapping to work independently• Involved in work plan creation of safety management plan as per DGMS circular & designed Reward & Recognition model for performance monitoring of workforce to improve productivity• Implemented double spotting in mines & increased no. of trips/shift by 20% for FY 19

Awarded PPO & Improved the productivity of mining worker by 25% by analyzing the bottleneck in the mining process

Master Of Business Administration - Mba

Engineer’S Degree, Mining Engineering, 9.39/10, Department Rank-2

Activities and Societies: 1. Establish international student chapter SME-IIT(BHU). 2. Vice-president of student chapter of SME-IIT BHU 3..

I.Sc, Science

Activities and Societies: 1. Won 1st prize in State and regional Vedic Mathematics Quiz organized by Vidya Bharti. 2. won 1st prize.