Accomplished senior operations/delivery manager with more than 17 years of demonstrated career success in developing and executing project, program and operational strategies to promote organizational growth with optimal utilization of emerging technologies.Extensive experience in leading delivery and operations for technology, business development and CRM / Strategic Planning within diverse range of industries. Results oriented and recognized for taking major initiatives, adapting to rapidly changing environment and resolving mission critical issues to ensure bottom line success, while formulating and implementing advanced technology and business solutions to meet a diversity of needs.Proficient in developing & streamlining systems with proven ability to enhance IT infrastructure operational effectiveness and meet / exceed operational goals within the cost, time & quality parameters. Adept in end-to-end development of software solutions from Requirement Analysis to System Study, Designing, Coding Testing, De-Bugging, Documentation and Implementation.Successfully assisted the top management in planning IT Resource utilization strategies, incorporating, managing and driving businesses. Superior record of delivering large scale, mission critical IT projects on time and under budget. Adept at determining requirements, project scheduling and technology planning along with excellent team managing capabilities.Team based management style and excellent interpersonal / communication skills. An effective leader with proven abilities in leading teams during the project phase, guiding members and enabling knowledge sharing among the team.Specialties: Strategic Planning, Operation Management, Program Management, Project Management, Delivery Management, Process Planning & Automation, Product Management, Content Development, Vendor Management, Customer Relationship, eLearning, Online Training, Online Marketing, Online Events, Internet-based Solutions