Managing EMEA F&O and OTC ClearingQCS

* Manual/Automated Test case preparation* F2B coordination of testing phase from QA, UAT, Regression to Go Live involving various stakeholders* Training QA resources on Sungard GMI, QTP, QC* Updation of daily, weekly and monthly MIS* Manual and automated test execution* Managing and sourcing for key deliveries and releases on a monthly basis* Coordinating with multiple teams involving Dev, BA, QA, Ops, Business and clients

• Regularly update senior management through timely preparation of weekly and monthly MIS reports besides being involved in the preparation of training manuals and presentations as well as training of new recruits.• Ensure strict adherence to client requirements pertaining to daily, weekly and monthly reporting apart from focusing on team SLAs.• Provide leadership to a team of 27 members across different regions and monitoring team performance against preset goals in addition to functioning as a back up to the Process Manager.• Provide regular feedbacks to the team members and responsible for conducting their appraisals• Focus on timely review and updating of SOPs to ensure performance of tasks based on agreement besides ensuring high quality service through identification of areas of process improvement and implementation of changes.• Maintenance of daily/weekly interactions with clients pertaining to process improvement and growth apart from understanding of client needs with the aim of maximizing client satisfaction.• Conducting refresher trainings for the team to ensure sufficient knowledge transfer• Create sufficient backups in the team by ensuring cross training across regions

• Coordination of timely funding arrangements with client, hub, broker and exchange besides ensuring reconciliations of Nostro on T+1 with no/less aged breaks.• Timely escalation of high value breaks and preparation of monthly interest calculation reports.• Managing a team of 9 members across the APAC region and ensuring Team SLAs are met and exceeded with high quality work

• Provisioning of generic cross product service for setting up and maintenance of new accounts; setting up of SSI (ETD) in the repository system besides amending the existing SSI in the repository system.• Responsible for process improvements within the team

• Provisioning of generic cross product service for setting up and maintenance of new accounts; setting up of SSI (ETD) in the repository system besides amending the existing SSI in the repository system.• Transitioned 1 FTE from client location London to client location in Singapore

• Involved in setting up and amendment of SSIs (Equities, Fixed Income & Treasury Products) in the repository system.• Managing the team in the absence of Team leader and ensuring SLAs are met

Reconciliation of invoices against cheques received and preparation of MIS.Conducting training and session for new joiners

Inbound and Outbound calls with Internet customers to resolve issues and also market the internet products

Teach C, C++, Java, HTML, MS Office, SQL

Lab Co-ordinator, teach Linux, C, C++, Java, Shell scripting, HTML, MS Office