Chandran Shanmugam Email & Phone Number

Chennai, Tn, In

Chennai, Tamil Nadu, India

Own and execute environment stability for multiple portfolioBuild and maintain growth driven relationship with near shore and clientDesign and build pro-active monitoring mechanismAct as DevOps and SRE captain for the portfolioImplement Agile across teamsContribute to new business proposalsStrengthen the environment stability capabilities across the business unit

Quebec, Canada

Act as Scrum Master using SaFe Agile method and contributed as Operational Lead

Chennai, Tamil Nadu, India

As the Manager Consulting at ITSM COE, I was responsible for overseeing the Enterprise Systems Solutions portfolio of the APAC Global Technology Operations BU. During my tenure, I achieved the following accomplishments:• Headed the management of three of CGI's largest internal operations of BMC Remedy installations in the United Kingdom, Finland, and Canada. These installations provided ITSM solutions to multiple global clients under the "Managed Service" framework.• Successfully established and managed virtual teams operating in a shared services model • Developed and implemented initiatives resulted in client retention, acquisition of new business, and significant cost savings.• Effectively managed the financial aspects of the operations area, including budgeting, forecasting, monitoring budget versus actuals. • Built and managed a diverse and specialized team of product support management, encompassing multiple tools in the ITSM space and monitoring.• Led teams responsible for delivering end-to-end solutions, which included transition management, consulting, business analysis, solution development (using Waterfall, Prototyping, and Agile methodologies), IT service management (incident, problem, change, and asset management, CMDB), new ITSM implementations, and client onboarding onto the largest Remedy managed services platforms.Throughout my tenure as Manager Consulting, I consistently demonstrated a professional and results-oriented approach, delivering exceptional outcomes for both CGI and our valued clients.

# Executed Service Management Tool and process implementation at various client places.# Involved in project management activities and developed energetic team to provide business service management solutions.

Master Of Computer Applications - Mca, Computer And Information Sciences And Support Services, A+

M.C.A, Conputer Applications